Apple One subscription option greyed out on my iPhone

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Apple One subscription option greyed out on my iPhone

I had an apple family subscription but storage was low, tried to upgrade to premier plan but the subscribe was greyed out. I cancelled my family plan thinking this was why it would not let me continue to the premier as the plan was active. Now that I have cancelled the plan , I tried again to opt for the premier but again greyed out. All plans are now greyed out and I cant even go back to the family plan.

Tried restarting phone, even a soft reset but option is still greyed out.

Any help appreciated

Thank you

[Re-Titled by Moderator]

iPhone 13 Pro Max

Posted on Nov 4, 2024 2:33 AM

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Answer 1

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Limnos

Community+ 2026

Level 10

430,685 points

Nov 4, 2024 4:06 AM in response to Pwac17

● If an app or feature on your device is not working, not appearing, or is restricted (grayed out), a frequent reason is it may have been disabled using Screen Time, or by an IT administrator if you are using a device owned by an employer or educational institution.

- Read this support article If your Apple ID or other options are greyed out in Settings —> If your Apple Account is grayed out in Settings - Apple Support

Tap Settings > Screen Time > Content & Privacy > scroll to Allow Changes and turn on.

- If the device is managed (Settings > General > VPN & Device Management), contact the IT department that is doing the managing.

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Apple One subscription option greyed out on my iPhone

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