Does Apple offer any customer service in Australia today?

Apple does not give a rats arse about Australia. When I needed an adequate tripod, I was told by a male at the Chadstone Apple store that he would not order this product. He chose to refer me to another retail outlet that did not stock this Apple product.

I will try this but suspect getting the following: (1) Pages and pages of written material which will take hours to sift through and at the end of this sifting, am likely to find that the issue that I have with Apple is not even covered, (2)

Written material that is not clear to anyone other than whoever wrote it who already has familiarity with the product. Instructions that include advice to tab between screens which are three or four actions away from each other instead of just one short step are inadequate instructions. Instructions that are out of date are not adequate. Instructions also presume a functional phone that is more likely to be American.