iPad Air Defective

I purchased an iPad Air cash with keyboard, cover, bag and pen to value of USD 1800,-


I did not switch the iPad on for a couple of months and it is stonecold dead. It had been over a year but the iPad is in mint condition, used only 1-2 x month.


Apple iStore Sandton South Africa have advised as I didn't pay the repair package I need to purchase a new one.


The separate repair store deems it irreparable. Why would I purchase another device at the same price if Apple can't explain why the device won't charge or be able to repair this.


I feel like this is a bad investment and my consumer confidence is completely shattered in the iPad product as I now have useless components that after a year are outdated.


There are many forums on how the battery life is a concern and that this is a common problem.


A very upset consumer.

Posted on Nov 4, 2024 10:43 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 5, 2024 3:15 AM

All rechargeable batteries must be periodically charged to maintain their health - in particular Li-ion batteries used in portable devices such as iPad.


All rechargeable batteries will self-discharge over time. If not properly maintained, a fully discharged Li-ion battery can be damaged as it falls into a state of "deep discharge" from which it cannot recover; if this should occur, the only remedy is replacement of the device battery. Your description strongly suggests that this is the situation with your iPad.


For information, Apple's published advice is as follows:


Store it half-charged when you store it long term.


If you want to store your device long term, two key factors will affect the overall health of your battery: the environmental temperature and the percentage of charge on the battery when it’s powered down for storage. Therefore, we recommend the following:


  • Do not fully charge or fully discharge your device’s battery — charge it to around 50%. If you store a device when its battery is fully discharged, the battery could fall into a deep discharge state, which renders it incapable of holding a charge. Conversely, if you store it fully charged for an extended period of time, the battery may lose some capacity, leading to shorter battery life.
  • Power down the device to avoid additional battery use.
  • Place your device in a cool, moisture-free environment that’s less than 32° C (90° F).
  • If you plan to store your device for longer than six months, charge it to 50% every six months.


Depending on how long you store your device, it may be in a low-battery state when you remove it from long-term storage. After it’s removed from storage, it may require 20 minutes of charging with the original adapter before you can use it.


The full text can be found here:

Batteries - Maximizing Performance - Apple


You should note that long-term storage requires the iPad to be properly shut-down. If not actually shut-down, a fully charged iPad battery may be fully depleted by background running processes within a week (or less). While the iPad will eventually automatically shut-down to protect the battery from immediate damage, the battery must be recharged before irreversible damage to the battery occurs. An iPad must never be set aside with a fully discharged battery.



Battery Replacement Service


You can establish eligibility and cost of a battery replacement in your country/region here:

iPad Repair & Service - Apple Support


You might choose to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - prior to committing to a battery replacement or other repair:

Genius Bar Reservation and Apple Support Options - Apple


For practical purposes, in lieu of servicing and returning your own iPad, Apple usually exchange the iPad for a renewed/refurbished iPad of the same model and specification. The cost of the exchange is the same as would otherwise be charged for battery replacement. A out-of-warranty repair, while expensive, will be somewhat less than the cost of a replacement iPad.


If you have an active AppleCare+ plan (this, perhaps, being the repair package that you declined) the cost of repair by Apple is reduced to a small excess/deductible fee.

Similar questions

4 replies
Question marked as Top-ranking reply

Nov 5, 2024 3:15 AM in response to godavina

All rechargeable batteries must be periodically charged to maintain their health - in particular Li-ion batteries used in portable devices such as iPad.


All rechargeable batteries will self-discharge over time. If not properly maintained, a fully discharged Li-ion battery can be damaged as it falls into a state of "deep discharge" from which it cannot recover; if this should occur, the only remedy is replacement of the device battery. Your description strongly suggests that this is the situation with your iPad.


For information, Apple's published advice is as follows:


Store it half-charged when you store it long term.


If you want to store your device long term, two key factors will affect the overall health of your battery: the environmental temperature and the percentage of charge on the battery when it’s powered down for storage. Therefore, we recommend the following:


  • Do not fully charge or fully discharge your device’s battery — charge it to around 50%. If you store a device when its battery is fully discharged, the battery could fall into a deep discharge state, which renders it incapable of holding a charge. Conversely, if you store it fully charged for an extended period of time, the battery may lose some capacity, leading to shorter battery life.
  • Power down the device to avoid additional battery use.
  • Place your device in a cool, moisture-free environment that’s less than 32° C (90° F).
  • If you plan to store your device for longer than six months, charge it to 50% every six months.


Depending on how long you store your device, it may be in a low-battery state when you remove it from long-term storage. After it’s removed from storage, it may require 20 minutes of charging with the original adapter before you can use it.


The full text can be found here:

Batteries - Maximizing Performance - Apple


You should note that long-term storage requires the iPad to be properly shut-down. If not actually shut-down, a fully charged iPad battery may be fully depleted by background running processes within a week (or less). While the iPad will eventually automatically shut-down to protect the battery from immediate damage, the battery must be recharged before irreversible damage to the battery occurs. An iPad must never be set aside with a fully discharged battery.



Battery Replacement Service


You can establish eligibility and cost of a battery replacement in your country/region here:

iPad Repair & Service - Apple Support


You might choose to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - prior to committing to a battery replacement or other repair:

Genius Bar Reservation and Apple Support Options - Apple


For practical purposes, in lieu of servicing and returning your own iPad, Apple usually exchange the iPad for a renewed/refurbished iPad of the same model and specification. The cost of the exchange is the same as would otherwise be charged for battery replacement. A out-of-warranty repair, while expensive, will be somewhat less than the cost of a replacement iPad.


If you have an active AppleCare+ plan (this, perhaps, being the repair package that you declined) the cost of repair by Apple is reduced to a small excess/deductible fee.

Nov 5, 2024 6:16 AM in response to godavina

Hello Apple,


I have checked with repairers and there is a common defect with the iPad Air actual Board. The first they check is the batteries and that is an easy repair. There are several consumers who have taken care of their product and are having this issue.


Also immediately the store knew this was a problem and offered immediately to purchase a new product.


As a duty of care Apple should recall and repair this product free of charge or issue a new one to their consumers.


Also a warning should be issued about these low quality batteries.


With my old IPad series, I was able to leave the product switched off for years and it had a resale value.


The new products if this is the case is reduced to junk status and there is a complete lack of confidence.


We have to take out expensive warranty and care packages because the product does not have the quality we are paying for anymore.


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iPad Air Defective

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