Notes from my iPhone disappeared post accepting new iCloud Terms and Condition.

I got a notification from settings saying to accept the new iCloud terms and conditions if i wanted to keep using iCloud on my phone (iPhone 12 pro max) I accepted and everything was normal but then I opened my notes app and all of my notes were GONE. I logged into my iCloud account and saw my most recents were there but I still don’t understand why all of my notes are completely deleted from my phone. They’re very important to me and I need them in my phone. Is there any way I can get them back? How could this happen?


[Re-Titled By Moderator]

iPhone 6s Plus

Posted on Nov 5, 2024 8:11 AM

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Question marked as Top-ranking reply

Posted on Nov 5, 2024 7:35 PM

I experienced this too on my iPhone 7 the day after I agreed to the updated iCloud terms and conditions (11/5/2024). No notes existed within the Notes app. However, I found that my Notes are tied to my iCloud account so I logged into icloud.com and found them there, yay! Next was to figure out how to get them on my phone. My iCloud account was listed under Settings > Notes > Accounts, but I was afraid to make any changes. So, I contacted Apple Support and we found a solution:

  1. Deleted the Notes app
    1. Since my notes data was tied to my iCloud account, it retained it. If your notes are local, it would delete them if you delete the Notes app.
  2. Redownloaded the Notes app from the Apple Store
  3. Opened the Notes app. No notes were there.
  4. Once the Notes app was opened, it prompted me to connect my iCloud account with a pop up that took me to Settings > Notes > Accounts > my iCloud account > iCloud. From there, we toggle the button next to Notes so it was On (aka Green) - screenshot below with the backup option for Notes toggled On
  5. I may have had to close the Notes app again but I forget. Either way, once we toggled the iCloud backup icon to On for Notes, this allowed for the notes to start downloading to my phone again!


I hope this may help someone too! So sorry folks are going through this.

302 replies

Dec 30, 2024 1:57 PM in response to Lorna Thomas

I updated my phone last night. I lost notes for October, November, and December. I tried all steps suggested. My iCloud was on for notes and stays on, but for some reason I cannot retrieve the notes. This happened with my iPhone 7 I lost almost all of my notes back then and I thought they would make sure this would not happen again in 2024. There is no way a phone update should wipe out all your notes from your phone.

Feb 3, 2025 3:29 PM in response to waitinthefire

When my phone got behind on updates my notes completely disappeared from my phone. I thought I needed wifi to update so I ignored that and continued using the app on a new slate. However, every time I’d exit on the note I was in it would automatically delete and I couldn’t recover it. Today I decided to update my phone because on top of that being annoying I had important notes that I didn’t have access to. The great thing is it worked and I got all 300 notes back, the bad thing is all my notes from 2025 have completely disappeared. My iCloud was synced the entire time, deleting the app still only brings back my 2024 notes, and I once again had important things I typed the beginning of this year. Does anyone know if there’s a fix? I prewrote a letter to my mother that I don’t remember at all, it’s my own fault for not thinking there would be another mishap.

Mar 27, 2025 1:56 PM in response to waitinthefire

This is incredibly frustrating. I’ve lost over 300 important notes. I reached out to Apple support, but they couldn’t do anything and told me there’s no way to recover them. It’s heartbreaking to lose all the songs and poems I’ve written in my free time over the past few years. They were just gone suddenly, without any explanation. I’m feeling really upset about this.



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Notes from my iPhone disappeared post accepting new iCloud Terms and Condition.

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