Notes from my iPhone disappeared post accepting new iCloud Terms and Condition.

I got a notification from settings saying to accept the new iCloud terms and conditions if i wanted to keep using iCloud on my phone (iPhone 12 pro max) I accepted and everything was normal but then I opened my notes app and all of my notes were GONE. I logged into my iCloud account and saw my most recents were there but I still don’t understand why all of my notes are completely deleted from my phone. They’re very important to me and I need them in my phone. Is there any way I can get them back? How could this happen?


[Re-Titled By Moderator]

iPhone 6s Plus

Posted on Nov 5, 2024 8:11 AM

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Question marked as Top-ranking reply

Posted on Nov 5, 2024 7:35 PM

I experienced this too on my iPhone 7 the day after I agreed to the updated iCloud terms and conditions (11/5/2024). No notes existed within the Notes app. However, I found that my Notes are tied to my iCloud account so I logged into icloud.com and found them there, yay! Next was to figure out how to get them on my phone. My iCloud account was listed under Settings > Notes > Accounts, but I was afraid to make any changes. So, I contacted Apple Support and we found a solution:

  1. Deleted the Notes app
    1. Since my notes data was tied to my iCloud account, it retained it. If your notes are local, it would delete them if you delete the Notes app.
  2. Redownloaded the Notes app from the Apple Store
  3. Opened the Notes app. No notes were there.
  4. Once the Notes app was opened, it prompted me to connect my iCloud account with a pop up that took me to Settings > Notes > Accounts > my iCloud account > iCloud. From there, we toggle the button next to Notes so it was On (aka Green) - screenshot below with the backup option for Notes toggled On
  5. I may have had to close the Notes app again but I forget. Either way, once we toggled the iCloud backup icon to On for Notes, this allowed for the notes to start downloading to my phone again!


I hope this may help someone too! So sorry folks are going through this.

302 replies

Nov 9, 2024 5:11 AM in response to Lindseys06

This is exactly my issue as well, and I’m seeing everybody else saying they got theirs back but it’s not working for me! Have you figured it out? I tried to speak with customer support multiple times the past 3 days and they have been completely useless. And I have 0 “On My iPhone” notes. There are incredibly important documents on my notes, as I’m sure is the case for everybody, and this needs to be fixed immediately. There should be no reason that they have just disappeared into thin air.

Nov 11, 2024 2:04 PM in response to Lindseys06

I hit cancel aswell. Tried other things and two of my notes are still affected i.e. partially vanished. So by reading this, I am guessing the updated version of these two notes were stored locally. I don’t know why. After hitting the stupid new T&C’s everything vanished twice, the third time it pulled all my notes even from previous devices and notes that were recently created even after the two that were impacted. Just before I pressed that, I edited those two notes. My mobile was running low on storage at the time that it undone the changes I made. But still bizzare how everything else pulled up and no later version of my two notes came. They better fix this! Please keep me posted. I hope you get yours back too… I understand your frustration. It was a nightmare!

Nov 12, 2024 3:40 PM in response to waitinthefire

After the updated most of my notes are gone. What's left are only some parts of notes, and now they are divided by year. I had some notes that i have added to for over 5 years and now some parts are missing and the remainder are divide into separate notes by year.


I tried going to notes on icloud and turning off then back on the sync notes with this device, then waited...nothing. I turned the device off then back on, but that didn't work. If anyone has. solution for how to I may recover my notes I would be "eternally" grateful.

Nov 15, 2024 5:34 PM in response to waitinthefire

Mine are gone. I’ve tried the tips here and still gone. I had left a marriage where I was gaslit and would keep journals of different happenings soon after the events so I could go back and see I’m not crazy. I’d write or take photos and store them in my notes. All of it gone. Some cute sayings my kids would say, or poems I’d write and share with no one. It was basically my journal and loved being able to go back and see how far we’ve come… all of it gone. 😭

Nov 21, 2024 7:16 AM in response to Jomoyele

Hello, i also have the same issue. My payment for icloud backup was late and i didn’t realized it so i took notes as usual. After i had paid my icloud backup and followed all the helpful suggestions here, my “icloud backup notes” can be restored. But the notes that I had been taken before I paid the icloud couldn’t be found anywhere 😭. Does anybody know how to restore this kind of notes? Thank you

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Notes from my iPhone disappeared post accepting new iCloud Terms and Condition.

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