You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

notes are gone after accepting new icloud terms and conditions

I got a notification from settings saying to accept the new iCloud terms and conditions if i wanted to keep using iCloud on my phone (iPhone 12 pro max) I accepted and everything was normal but then I opened my notes app and all of my notes were GONE. I logged into my iCloud account and saw my most recents were there but I still don’t understand why all of my notes are completely deleted from my phone. They’re very important to me and I need them in my phone. Is there any way I can get them back? How could this happen?

iPhone 6s Plus

Posted on Nov 5, 2024 8:11 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 6, 2024 10:17 AM

Hi,


Had this too and found a simple fix….


1) Go to Settings and search for iCloud

2) Select iCloud Apple ID (at the top of the list)

3) Under ‘Apps using iCloud’ select Show All

4) Select Notes

5) Turn off ‘Sync this Phone’ and wait for a few seconds

6) Turn ‘Sync this Phone’ back on


This should kick the notes app back into life to use iCloud again.


Hope this works for you and helps a few others along the way 😊


265 replies

Nov 7, 2024 3:20 PM in response to waitinthefire

Tried all suggestions to retrieve notes. I am not sure how to get into icloud back ups on iphone 14 pro. However turned on my older ipad 6 th generation missing notes are there. However on my iphone icloud account notes are the missing notes. On default list it only lists on my phone and my gmail account to choose from. I cant seem to be able to get icloud onto my notes. Despite being listed as 1 of 4 accounts eg yahoo mail etc. Would having my phone on battery saving have affected accepting new icloud terms?

Nov 7, 2024 4:45 PM in response to Deb1358

after reading someone was advised to delete notes app then download it again. I decided to back up my phone first. Which automatically backed up older ipad that had icloud notes. At some point I went back into setting my name and notes. Turned sync this phone off for about a minute turned it back on. Was about to delete notes app and icloud folders were back loading back onto phone!! I had turned battery saver off. Next time I do anythi g like this againI will turn battery save off, back up my device. Now got to consider IOS 18. But not after todays problems

Nov 7, 2024 5:32 PM in response to CompactSwing

Just went to my notes and they were gone! I came here immediately and I too had just accepted the new ICloud terms! I was horrified that they were all gone and I had no idea what happened. Thank goodness for this discussion, I followed what the person above 👆me advised and it did take a few minutes to get all my notes but they did finally come onto my phone! Thank you !

Nov 7, 2024 8:26 PM in response to stumble-upon-flowers

All the same issues with my 7plus. I accepted required terms 11/6/2024. Next day all notes vanished. My notes are supposed to be backed up on iCloud, and yes still toggled on. However, they are not there either. Something like 4 years worth simply gone. I have yet to find a deleted folder, actually I have zero folders in notes nothing at all there. They are very important. Thank you for the information not to delete the app!

Nov 8, 2024 2:35 AM in response to waitinthefire

Turn your phone off and turn it on again. Simples 🙂


"Have you tried turning it off and on again...?" isn't just a comedy line, it's often the solution.


That's what I did - turned my iPhone off and restarted it - and hundreds of Notes are now synching back from iCloud to my phone.


Toggling Notes off and on in iCloud settings would also work, but I got a warning that some edits made on my phone hadn't synched to the cloud and would be lost if I did that.


Simple is best.

Nov 8, 2024 7:03 AM in response to stumble-upon-flowers

The solution of deleting the Notes app and then redownloading it worked for me when the other solutions mentioned above didn't. Luckily I could see that the notes were still there on my laptop. On the new download I could see the On my iCloud option which was previously not there. Once selected, all my notes came back.


Obvious solution really, but it should not have happened. Everyone I know with an older iPhone has been affected. Mine is an XR

Nov 8, 2024 7:01 AM in response to waitinthefire

i have iphone13 and when you toggle the “sync this iPhone off it asks you to choose Delete from my iPhone or cancel. It shows the command clocking while waiting for a response. It does not turn off at that point. After 5 minutes of waiting it still doesn’t toggle off. If I choose the delete option will it also delete the notes on iCloud?

notes are gone after accepting new icloud terms and conditions

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.