Notes from my iPhone disappeared post accepting new iCloud Terms and Condition.

I got a notification from settings saying to accept the new iCloud terms and conditions if i wanted to keep using iCloud on my phone (iPhone 12 pro max) I accepted and everything was normal but then I opened my notes app and all of my notes were GONE. I logged into my iCloud account and saw my most recents were there but I still don’t understand why all of my notes are completely deleted from my phone. They’re very important to me and I need them in my phone. Is there any way I can get them back? How could this happen?


[Re-Titled By Moderator]

iPhone 6s Plus

Posted on Nov 5, 2024 8:11 AM

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Question marked as Top-ranking reply

Posted on Nov 5, 2024 7:35 PM

I experienced this too on my iPhone 7 the day after I agreed to the updated iCloud terms and conditions (11/5/2024). No notes existed within the Notes app. However, I found that my Notes are tied to my iCloud account so I logged into icloud.com and found them there, yay! Next was to figure out how to get them on my phone. My iCloud account was listed under Settings > Notes > Accounts, but I was afraid to make any changes. So, I contacted Apple Support and we found a solution:

  1. Deleted the Notes app
    1. Since my notes data was tied to my iCloud account, it retained it. If your notes are local, it would delete them if you delete the Notes app.
  2. Redownloaded the Notes app from the Apple Store
  3. Opened the Notes app. No notes were there.
  4. Once the Notes app was opened, it prompted me to connect my iCloud account with a pop up that took me to Settings > Notes > Accounts > my iCloud account > iCloud. From there, we toggle the button next to Notes so it was On (aka Green) - screenshot below with the backup option for Notes toggled On
  5. I may have had to close the Notes app again but I forget. Either way, once we toggled the iCloud backup icon to On for Notes, this allowed for the notes to start downloading to my phone again!


I hope this may help someone too! So sorry folks are going through this.

302 replies

Nov 7, 2024 5:32 PM in response to CompactSwing

Just went to my notes and they were gone! I came here immediately and I too had just accepted the new ICloud terms! I was horrified that they were all gone and I had no idea what happened. Thank goodness for this discussion, I followed what the person above 👆me advised and it did take a few minutes to get all my notes but they did finally come onto my phone! Thank you !

Nov 7, 2024 8:26 PM in response to stumble-upon-flowers

All the same issues with my 7plus. I accepted required terms 11/6/2024. Next day all notes vanished. My notes are supposed to be backed up on iCloud, and yes still toggled on. However, they are not there either. Something like 4 years worth simply gone. I have yet to find a deleted folder, actually I have zero folders in notes nothing at all there. They are very important. Thank you for the information not to delete the app!

Nov 8, 2024 7:12 PM in response to AdamsiThings

when i toggle off the sync this phone button it then displays two options

first to delete notes from my iPhone

or second, to cancel the sync


You indicated that it asks if you want to delete your notes from your phone My interpretation of the option is that if I select that it will proceed to delete the notes on my iPhone. Is there another step you see after you select the option. I don’t perceive that to be the way it works

Nov 8, 2024 7:35 PM in response to Tippygladstone

It didn’t work for me. My iCloud was full, so it wouldn’t restore from there. And i tried to go turn on the on my iPhone option and zero notes popped up. Apple should have given some warning that if your notes weren’t backed up, they would be lost by signing these new terms. I’m so mad. I lost some very important medical documentation, as well as lots of other things. Super upset.

Nov 9, 2024 1:48 AM in response to AdamsiThings

All iCloud Notes = 1,787

After following instructions to reset Notes on my iPad, 802 have been restored … after 3 days. The little gear is still spinning and every once in a while a few more are added to the total. Several folders still not showing. At this rate it may be weeks before it is recovered. Oh, please, find an alternative to the frequently freezing up Notes.

now, it seems, Apple wants to thwart further discussion. When I click Post, a message appears “! Your post could not be saved. Please try again in a few moments.”

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Notes from my iPhone disappeared post accepting new iCloud Terms and Condition.

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