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notes are gone after accepting new icloud terms and conditions

I got a notification from settings saying to accept the new iCloud terms and conditions if i wanted to keep using iCloud on my phone (iPhone 12 pro max) I accepted and everything was normal but then I opened my notes app and all of my notes were GONE. I logged into my iCloud account and saw my most recents were there but I still don’t understand why all of my notes are completely deleted from my phone. They’re very important to me and I need them in my phone. Is there any way I can get them back? How could this happen?

iPhone 6s Plus

Posted on Nov 5, 2024 8:11 AM

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Question marked as Top-ranking reply

Posted on Nov 6, 2024 10:17 AM

Hi,


Had this too and found a simple fix….


1) Go to Settings and search for iCloud

2) Select iCloud Apple ID (at the top of the list)

3) Under ‘Apps using iCloud’ select Show All

4) Select Notes

5) Turn off ‘Sync this Phone’ and wait for a few seconds

6) Turn ‘Sync this Phone’ back on


This should kick the notes app back into life to use iCloud again.


Hope this works for you and helps a few others along the way 😊


265 replies

Nov 6, 2024 2:16 PM in response to waitinthefire

All of my notes from March of this year (2024) until now were not saved to my iCloud before this happened. They're just completely gone. I reached out to Apple Support, but there was nothing they could do. I write a lot in my free time, but now all of my recent stories are gone. If anyone can help me fix this, I'll be enternally grateful to you. :'(

Nov 6, 2024 9:43 PM in response to waitinthefire

I had the same issue with iCloud notes disappearing after I accepted the recent iCloud terms and conditions (a few days ago). I am using an iPhone 13, iOS version 16.3.1. I managed to resolve the issue and re-synchronise all my notes by doing the following:

  1. Log in to your iCloud account online (icloud.com) to check that your Apple Notes are still there.
  2. Turn the Notes option off and on under Settings/[user]/iCloud/Notes/Sync this iPhone; when prompted to "Delete from My iPhone," select Delete. I restarted the handset (though this may not be necessary) and then turned Notes back on.
  3. Open Apple Notes, and you should see the notes begin to synchronise automatically.


Nov 7, 2024 4:28 AM in response to waitinthefire

Hello, so I also accepted the terms and conditions last night. Notes were gone this morning. Have tried everything from the past 5 pages of comments here to no avail for the past three hours. The 'on my iphone' notes are gone and not coming back with anything mentioned here so far. If I was to do a backup of my iphone to a previous backup would they potentially be in there?


In order to do that I need to update my laptop to the latest OS update however my faith in updates is currently weakened after what's happened this morning.


Has anybody got any advice as for this situation in particular? Tried shutting the phone off , toggling on and off the 'sync this iphone' etc etc. There is no 'recently deleted' folder anywhere to be found.


I thought I was backed up but as always, these are the moments I've found out it's not as straightforward as I'd presumed and I feel stupid now. Just to clarify I'm not having an issue with icloud notes or notes linked to an email account, but purely the 'on my iphone' notes. If anyone has had any luck I'd be delighted to hear how you got on. Thanks a million

Nov 6, 2024 5:40 PM in response to waitinthefire

I had the same happen to me. It happened because I didn’t agree to begin with, I closed the app bc it was taking ages. But after I saw it deleted all of my notes, I went back and did it. Then I watched my notes come back BUT the issue is that it’s about 2 months BEHIND


ive lost MONTHS worth of notes because of this and I’ve been talking to Apple support. They’re suggesting I update my phone and make sure I’ve got enough storage and whatnot. This is insane frustrating and I’m really bothered by this. These notes are SUPER important


im on an iPhone XR on version 16.1 but am updating to iOS18 rn

Nov 7, 2024 1:28 PM in response to waitinthefire

Okay, has anyone had this happen where a new note folder you created to house notes has not come back? I have uninstalled and reinstalled, did everything suggested here, but cannot find the note at all. It is SO IMPORTANT, but I cannot find it on the cloud, or in the notes anywhere. It is gone. I just need anyone to help guide me through this because I’m gutted.

Nov 11, 2024 12:25 PM in response to waitinthefire

DO NOT FOLLOW THE STEPS SUGGESTED TO TOGGLE NOTES OFF AND ON IF YOUR ICLOUD IS NOT UPDATED and CURRENTLY BACKED UP!!!!! This will only allow whatever is on your iCloud to pull in and you’ll lose everything else that was local on your phone. The Apple support rep said if you don’t do this and call them, they can likely restore all your notes. Once you’ve done this, you can’t get them back. I hit cancel when the message “Will delete…” came up, but she’s still looking to see if maybe she can restore them. She can’t find anymore notes currently though….. so fingers crossed.


Also, apparently Apple doesn’t monitor this community, so if you don’t report issues to them, they never track the data of people having issues. There may be a ton more out there that the engineers could be tracking and finding out what went wrong if you call

apple and don’t just post here. Something I learned today. 🤪

notes are gone after accepting new icloud terms and conditions

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