Notes from my iPhone disappeared post accepting new iCloud Terms and Condition.

I got a notification from settings saying to accept the new iCloud terms and conditions if i wanted to keep using iCloud on my phone (iPhone 12 pro max) I accepted and everything was normal but then I opened my notes app and all of my notes were GONE. I logged into my iCloud account and saw my most recents were there but I still don’t understand why all of my notes are completely deleted from my phone. They’re very important to me and I need them in my phone. Is there any way I can get them back? How could this happen?


[Re-Titled By Moderator]

iPhone 6s Plus

Posted on Nov 5, 2024 8:11 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 6, 2024 10:17 AM

Hi,


Had this too and found a simple fix….


1) Go to Settings and search for iCloud

2) Select iCloud Apple ID (at the top of the list)

3) Under ‘Apps using iCloud’ select Show All

4) Select Notes

5) Turn off ‘Sync this Phone’ and wait for a few seconds

6) Turn ‘Sync this Phone’ back on


This should kick the notes app back into life to use iCloud again.


Hope this works for you and helps a few others along the way 😊


298 replies

Nov 11, 2024 12:25 PM in response to waitinthefire

DO NOT FOLLOW THE STEPS SUGGESTED TO TOGGLE NOTES OFF AND ON IF YOUR ICLOUD IS NOT UPDATED and CURRENTLY BACKED UP!!!!! This will only allow whatever is on your iCloud to pull in and you’ll lose everything else that was local on your phone. The Apple support rep said if you don’t do this and call them, they can likely restore all your notes. Once you’ve done this, you can’t get them back. I hit cancel when the message “Will delete…” came up, but she’s still looking to see if maybe she can restore them. She can’t find anymore notes currently though….. so fingers crossed.


Also, apparently Apple doesn’t monitor this community, so if you don’t report issues to them, they never track the data of people having issues. There may be a ton more out there that the engineers could be tracking and finding out what went wrong if you call

apple and don’t just post here. Something I learned today. 🤪

Nov 6, 2024 4:12 AM in response to CompactSwing

CompactSwing you’re actually a lifesaver. went to my notes app to put down a draft for a bug report on discord and found out all of my notes were gone; figured it was because of the icloud agreement. i had several medication logs, years of writing, notes for video game builds, and dream logs — all stuff i don’t want to lose. thank you. i seriously thought i lost all of it.

Nov 6, 2024 5:40 PM in response to waitinthefire

I had the same happen to me. It happened because I didn’t agree to begin with, I closed the app bc it was taking ages. But after I saw it deleted all of my notes, I went back and did it. Then I watched my notes come back BUT the issue is that it’s about 2 months BEHIND


ive lost MONTHS worth of notes because of this and I’ve been talking to Apple support. They’re suggesting I update my phone and make sure I’ve got enough storage and whatnot. This is insane frustrating and I’m really bothered by this. These notes are SUPER important


im on an iPhone XR on version 16.1 but am updating to iOS18 rn

Nov 7, 2024 12:25 PM in response to waitinthefire

The same happened to me. I tried the following but ran into trouble, anyone run into similar and figured it out?


1 turned phone on and off


2 Can't toggle the apps using iCloud to "Sync this phone" as its the only option (no iCloud option)


3 could not delete the notes app and reinstall because it says "it will delete everything" and I don't want to take a chance.


Help! I have almost 350 notes and I put way too much faith in the iCloud system.

Notes from my iPhone disappeared post accepting new iCloud Terms and Condition.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.