Notes from my iPhone disappeared post accepting new iCloud Terms and Condition.

I got a notification from settings saying to accept the new iCloud terms and conditions if i wanted to keep using iCloud on my phone (iPhone 12 pro max) I accepted and everything was normal but then I opened my notes app and all of my notes were GONE. I logged into my iCloud account and saw my most recents were there but I still don’t understand why all of my notes are completely deleted from my phone. They’re very important to me and I need them in my phone. Is there any way I can get them back? How could this happen?


[Re-Titled By Moderator]

iPhone 6s Plus

Posted on Nov 5, 2024 8:11 AM

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Question marked as Top-ranking reply

Posted on Nov 5, 2024 7:35 PM

I experienced this too on my iPhone 7 the day after I agreed to the updated iCloud terms and conditions (11/5/2024). No notes existed within the Notes app. However, I found that my Notes are tied to my iCloud account so I logged into icloud.com and found them there, yay! Next was to figure out how to get them on my phone. My iCloud account was listed under Settings > Notes > Accounts, but I was afraid to make any changes. So, I contacted Apple Support and we found a solution:

  1. Deleted the Notes app
    1. Since my notes data was tied to my iCloud account, it retained it. If your notes are local, it would delete them if you delete the Notes app.
  2. Redownloaded the Notes app from the Apple Store
  3. Opened the Notes app. No notes were there.
  4. Once the Notes app was opened, it prompted me to connect my iCloud account with a pop up that took me to Settings > Notes > Accounts > my iCloud account > iCloud. From there, we toggle the button next to Notes so it was On (aka Green) - screenshot below with the backup option for Notes toggled On
  5. I may have had to close the Notes app again but I forget. Either way, once we toggled the iCloud backup icon to On for Notes, this allowed for the notes to start downloading to my phone again!


I hope this may help someone too! So sorry folks are going through this.

302 replies

Nov 14, 2024 2:27 PM in response to waitinthefire

DO NOT FOLLOW the fixes people have provided here unless you KNOW for sure your notes are backed up on the cloud. I’ve spent lots of time on the phone with Apple recently… and if you do this, there’s NO WAY they can recover them because it resyncs your phone with whatever is most currently in your iCloud.


Also learned that Apple doesn’t monitor these communities and conversations, so if you haven’t reported your issue directly to Apple, they likely are collected all the data needed to prevent this from

happening in the future. It’s important everyone call them and report this so they can see it wasn’t just a couple people this happened too. More than one of them told me “hmmm changing terms and conditions shouldn’t do that though. It shouldn’t delete data…” Well, it DID!!!! To lots of people.


I also learned i didn’t have the option of “on my iPhone” checked… it must not be a default or else some of my notes would have been saved directly to my device instead of pulling from the cloud to sync. :(

Nov 29, 2024 2:12 PM in response to dandlsmom

dandlsmom wrote:

Me too. I've tried some of the solutions here, but they are just gone. they were supposed to be backed up in the cloud but they are gone from there too. Unbeliveable. so poorly handled by apple

Notes store on your iPhone are backed up to iCloud, but notes synced are not in the backup up file. Not sure if you have updated to iOS 18.1.1, but users have reported that it kick started the sync process and they showed up again on their iPhone after updating.


Are you missing the iCloud notes or the ones stored on your iPhone? It will either say iCloud or On My iPhone on the folder that stores the notes. The notes that are synced in iCloud are viewable here and those are the ones that should be syncing back to your phone.

View notes and locked notes on iCloud.com - Apple Support


Previously users were able to kickstart the syncing by shutting off Notes in the iCloud setting, then restarting and turning it back on, but it sounds like you may have already tried that.

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Notes from my iPhone disappeared post accepting new iCloud Terms and Condition.

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