Unable to Connect to Zoom on macOS 15.1 (also on 14)

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Level 1

6 points

Unable to Connect to Zoom on macOS 15.1 (also on 14)

Hi everyone,

I’m having trouble connecting to Zoom from my MacBook Pro running macOS 15.1 (same issue occurred on macOS 14). I’m using Zoom version 6.2.6 on an Apple M1 chip. The app launches, I enter my username and password, see “connecting,” but then I get an error saying, “Can’t connect to Zoom. Check your network and try again.”

Zoom used to work on this computer without any issues, but it stopped at some point. Unfortunately, I’m not sure exactly when, as this is my secondary workstation. I’ve tried updating to the latest version of the Zoom app, but the problem persists.

Here’s what I’ve tried so far:

1. Reinstalled Zoom multiple times.

2. Deleted all Zoom-related files and folders I could find on the disk before reinstalling.

3. Confirmed there are no problematic entries in my /etc/hosts file.

4. Verified that Zoom works perfectly fine on my iPhone and Mac Mini M1 on the same network, so it doesn’t seem to be a network issue.

I initially tried seeking help on the Zoom forums but didn’t have any luck, so I decided to post here on the Apple Community.

Given all of this, is there anything else I can check or try? Any help would be greatly appreciated!

Thanks in advance for any suggestions!

MacBook Pro (M1, 2020)

Posted on Nov 7, 2024 12:25 AM

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Answer 1

DanShock

Level 1

15 points

Nov 12, 2024 4:47 PM in response to bartoszx

Similar situation, although in my case I get a "Connecting…" message and Zoom goes into a forever/locked spin. Eventually, I force quit and try again. Same problem.

When this happens, some other symptoms occur: Safari tabs stop loading (although Firefox works), keyboard shortcuts for screenshots stop working so I cannot easily document the problems, and I cannot access the keyboard shortcuts section of System Settings.

I have tried uninstalling and reinstalling Zoom.

I have checked that my firewall is turned off. I briefly enabled the firewall so I could add Zoom as "Allowed", and Zoom still did not work, so I turned the firewall off again.

To get Zoom to work, I have to reboot into Safe Mode. Then, I can attend a Zoom meeting.

After I restart normally, Zoom seems to work for a while. But later, sometimes a couple hours, sometimes the next day, the problem comes back, including the weird screenshot and Safari problems. Again, reboot to Safe Mode gets Zoom working.

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Unable to Connect to Zoom on macOS 15.1 (also on 14)

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