1. Use a USB-A to USB-C Cable:
• Many users have found that iTunes recognises the iPhone 15 Pro Max when using a USB-A to USB-C cable instead of a USB-C to USB-C cable.
• While this may limit data transfer speeds, it can help establish a connection with iTunes.
2. Update iTunes:
• Ensure you’re using the latest version of iTunes.
• If you installed iTunes from the Microsoft Store, open the Store, go to Library, and click Get Updates.
• If you downloaded iTunes from Apple’s website, open iTunes, go to Help > Check for Updates.
3. Restart Apple Mobile Device Service (AMDS):
• Press Win + R, type services.msc, and press Enter.
• In the Services window, locate Apple Mobile Device Service.
• Right-click it, select Restart, and then reconnect your iPhone.
4. Trust This Computer:
• When connecting your iPhone, ensure you tap Trust on the prompt that appears on your device.
• If you don’t see the prompt, try resetting your location and privacy settings:
• Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Location & Privacy.
5. Check USB Ports and Cables:
• Try connecting your iPhone to different USB ports on your computer.
• Test with another USB-C to USB-C cable, preferably one that supports data transfer.
• Ensure the cable is MFi (Made for iPhone) certified.
6. Update Windows and Drivers:
• Ensure your Windows operating system is up to date.
• Update your computer’s USB drivers:
• Press Win + X and select Device Manager.
• Expand Universal Serial Bus controllers, right-click each entry, and select Update driver.
7. Use the Apple Devices App:
• Apple has introduced the Apple Devices app for Windows, which can manage your iPhone.
• Download it from the Microsoft Store and see if it recognises your iPhone.
8. Contact Apple Support:
• If none of the above steps resolve the issue, consider reaching out to Apple Support for further assistance.
