Message show "Your account has been disabled in the App Store and iTunes" while trying to update software in App Store

I cannot update some software in my iPhone when access to App Store, it keep saying " Your account has been disabled in the App Store and iTunes. I have facing problem with Line Application.

iPhone 11, iOS 17

Posted on Nov 8, 2024 7:10 PM

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Question marked as Top-ranking reply

Posted on Nov 9, 2024 4:50 AM

Hello,


If a message says 'Your Media & Purchases account has been disabled' - Apple Support or "You cannot login because your account has been locked”, this is not something anybody on this forum can resolve for you. You might be able to request reactivation by tapping Continue right from the alert. If that does not work, Apple provides a link with three options for this specific issue. Tap or click here and choose the self help method, or a contact option ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .


or for additional telephone contacts refer to: Contact Apple for support and service - Apple Support


3 replies
Question marked as Top-ranking reply

Nov 9, 2024 4:50 AM in response to Benjamas7030

Hello,


If a message says 'Your Media & Purchases account has been disabled' - Apple Support or "You cannot login because your account has been locked”, this is not something anybody on this forum can resolve for you. You might be able to request reactivation by tapping Continue right from the alert. If that does not work, Apple provides a link with three options for this specific issue. Tap or click here and choose the self help method, or a contact option ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .


or for additional telephone contacts refer to: Contact Apple for support and service - Apple Support


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Message show "Your account has been disabled in the App Store and iTunes" while trying to update software in App Store

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