Cannot recover the iPhone stuck at the logo loop and auto exiting recovery mode

So, as the title suggests I am having trouble with reviving my iPhone 11 using Mac. Mac should be on the latest software , iPhone might be slightly outdated, but no way to update the software now that the phone is not turning on


I am using Apple Configurator app on the computer, going into advanced actions - revive. Before that I enter the recovery mode on the phone by either pressing volume up and unlock button, or by short hold button up, short hold button down and then long hold unlock button. Before it would just be stuck in the loop of Apple logo appearing and disappearing, but after this it enters the recovery mode that it won’t leave for a long period of time. The problem, however, is that reviving mode has 4 steps - but on the last step my iPhone randomly leaves recovery mode and instead continues the loop without me pressing anything - so Mac can no longer detect the phone and I can only start over after putting phone in recovery mode once again - I cannot just continue, only start over. And no, this is not timing out issue - it takes 1-2 minutes since the iOS itself is already downloaded, but it just randomly exits recovery before the last step ends and gives me the following error - Failed to restore device in recovery mode, libusbrestore error:2010


[com.apple.MobileDevice.MobileRestore


- 0x7DA (2010)], and says that “iOS cannot be restored on this iPhone”. Is there any way to restore this phone without having to reset anything? Because to tell the truth there is nothing too important except for my gmail accounts that I can only access from this iPhone, and I am afraid that fully resetting this iPhone, even while I have some random 13gb backup from months ago, will reset my gmail accounts. I desperately need one of them, and they need me to log in from the device that has been using it


Any help would be appreciated! Thank you

iPhone 16, iOS 18

Posted on Nov 9, 2024 8:55 AM

Reply
3 replies

Nov 23, 2024 11:38 AM in response to Rissenn

Hi, I had a similar issue on my iPhone X. The problem was a short in the earpiece caused by water. To fix it, heat the earpiece using a hairdryer for about 10 to 15 minutes. Repeat the process if necessary. If your phone still won't boot up, you can now fix the software using iTunes or Apple Configurator, since the phone won't turn off during the installation anymore.


Just be careful not to heat the phone too much.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Cannot recover the iPhone stuck at the logo loop and auto exiting recovery mode

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.