IPhone won't let me accept new iCloud terms and conditions

I have an iPhone SE, iOS version 17.7.1. I have this notice in Settings: "To use iCloud on this iPhone you must accept the new iCloud Terms and Conditions, and enter your iPhone passcode." Right below this is "Continue" in blue. I hit "Continue" and the screen shrinks for a moment like it's about to be replaced with another screen (which presumably would allow me to review and accept the new T&C), but it never actually goes anywhere; it remains on the same screen with the same quoted language, and the same "continue". I've tried signing out of my Apple account and signing back in again but it made no difference.

iPhone SE, iOS 17

Posted on Nov 10, 2024 9:05 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 15, 2024 9:52 AM

After speaking with Apple Support I updated my Software to iOS 18 and the issue went away, they told me that your device must be running the latest software to be able to accept the new Terms and Conditions

Similar questions

46 replies

Nov 15, 2024 9:39 AM in response to mrbill1114

Updated to 17.7.1 released today 15 November 2024. Problem still persists.


Click Continue > Pop-up with "Cannot Complete Action - This action cannot be completed at this time" OK


Waiting patiently to be able to accept your service's Terms and Conditions.


PS Apple support suggested using a different browser, using a private window, using a desktop, or even using a non Apple computer to sign in and accept the new terms (they said there'd be a pop-up after sign-in). How crazy is that?

Nov 19, 2024 8:27 AM in response to mrbill1114

I appreciate that Apple has a "solution". For someone who prefers to wait before installing a major version update, however, this isn't a practical solution. 18.01 or even 18.1 have not quite gone through the "user testing" process (X.2 or X.3 are arguably more stable versions.)

Anyone who doesn't have the newer iPhone models won't benefit much from the bells and whistles of iOS 18. Apparently users whose phones don't have enough space can't even update.


Why doesn't Apple just put out a fix for this bug in a version 17.7.x?

Forcing users to upgrade (iOS or their iPhone) this way is a crappy way to bump up your install stats.


Hoping the iCloud services I do use will continue to function while waiting for a stable version. Sigh.

Nov 20, 2024 4:57 AM in response to nomedellamela

I have exclusively used Apple products since the 1980s after using Windows. IMO, Apple software, backward compatibility, software issues, and user interface experience is the worst its ever been. It’s gotten so bad over the years, I’m about to go another way.


I will say their hardware quality and reliability has been excellant; still have a functional 2011 Macbook.

Feb 22, 2025 1:05 PM in response to mrbill1114

Mine is on my 2017 iPad, it is completely up-to-date (no new update available). I've gone thru iTunes, I've logged on via my PC (Windows) and still can't get rid of it. Logging on via PC didn't prompt the message to appear so in my case it's purely on my iPad. Not that I'm bothered as I don't use iCloud (being an actual Android user for everything else), I just want rid of the notification.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

IPhone won't let me accept new iCloud terms and conditions

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.