IPhone won't let me accept new iCloud terms and conditions

I have an iPhone SE, iOS version 17.7.1. I have this notice in Settings: "To use iCloud on this iPhone you must accept the new iCloud Terms and Conditions, and enter your iPhone passcode." Right below this is "Continue" in blue. I hit "Continue" and the screen shrinks for a moment like it's about to be replaced with another screen (which presumably would allow me to review and accept the new T&C), but it never actually goes anywhere; it remains on the same screen with the same quoted language, and the same "continue". I've tried signing out of my Apple account and signing back in again but it made no difference.

iPhone SE, iOS 17

Posted on Nov 10, 2024 9:05 AM

Top-ranking reply

artfromlife

Level 1

43 points

Posted on Nov 10, 2024 7:16 PM

It is beyond ridiculous that this issue is all over the support chat boards, and NO solution is available. I've tried signing out and back in. Why is this happening to SO MANY users? and no solution?

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19 replies

Nov 15, 2024 9:39 AM in response to mrbill1114

Updated to 17.7.1 released today 15 November 2024. Problem still persists.

Click Continue > Pop-up with "Cannot Complete Action - This action cannot be completed at this time" OK

Waiting patiently to be able to accept your service's Terms and Conditions.

PS Apple support suggested using a different browser, using a private window, using a desktop, or even using a non Apple computer to sign in and accept the new terms (they said there'd be a pop-up after sign-in). How crazy is that?

mrbill1114 Author

Level 1

28 points

Nov 16, 2024 5:22 AM in response to mrbill1114

I think we have the solution. I just updated to 18.1 and was able to accept the T&C. I think it would be nice if Apple were to let users know this by including in the T&C notification that they have to update their operating system. Thanks to all for the discussion.

AlWeir

Level 4

2,966 points

Nov 12, 2024 1:57 PM in response to woodies00

I would suggest you get hold of Apple

Official Apple Support

Nov 16, 2024 12:44 AM in response to mrbill1114

You need to update the software to v18 and then it will work 😊

IPhone won't let me accept new iCloud terms and conditions