I am unable to reset my MacBook Pro

I am trying to erase an old Mac. I have a problem when it goes to find my Mac, as this is an old inactive email. I get a message "Apple account locked." When I click unlock, the Apple account is not valid. How can I progress, as this has to be input to proceed to the next stage? HELP.

[Re-Titled by Moderator]

MacBook Pro 16″, macOS 15.0

Posted on Nov 11, 2024 3:43 AM

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1 reply

varjak paw

Level 10

182,758 points

Nov 11, 2024 5:29 AM in response to justinrecon

If your Apple Account is locked, not active, or disabled - Apple Support

Regards.

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I am unable to reset my MacBook Pro

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