Subtitles and narrating

Question

Level 1

4 points

Subtitles and narrating

I had subtitles turned off. Now Apple seems to have subtitles for every show and the only way to turn it off is in the show, using the speech bubble and then turning it off. Once I start watching it again sometimes it turns it back on and I have to proceed to turn it off again. Once turned off I then have the show narrating and have to turn the round circle with lines in it, to English only. Then I have to do this every time I go back to watching the show. How do I turn the subtitles and narrating off? I only want to turn it on if I am watching a show in another language. This is happening on both my Sony tv and my Apple iPad.

BRAVIA4KVH21,

Posted on Nov 11, 2024 5:39 AM

Reply

Answer 1

Nov 14, 2024 8:40 PM in response to Cat_Tommo

If it isn’t working as it should, and as described in the documentation, then at this time, I would suggest to contact an expert from the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/email/callback).

Reply

Answer 2

Nov 11, 2024 7:01 AM in response to Cat_Tommo

For the Apple TV app on smart TVs and third party streaming devices:

Please check the setting for Automatic Subtitles,
Please check the setting for Accessibility﹥Subtitles and Captioning﹥Closed Captions and SDH,
Please check the setting for Accessibility﹥Audio Descriptions.

These settings would be applied as default for any new video.

The Apple TV box has similar settings.

Reply

Answer 3

Cat_Tommo Author

Level 1

4 points

Nov 14, 2024 4:10 PM in response to Urquhart1244

Hi Urquhart

Thank you for your response. Sorry I took so long as I just noticed it here. This is the first time I have messaged here.

I did all of those things and so far it is still doing it on two of them we were trying to watch. It is doing it every time we try to restart the show.

Reply