This link (versus one taking you to the general support page) is the most direct way to get to the people helping you with this —> https://getsupport.apple.com/?PGF=PGF63005&category_id=SC0245&symptom_id=23626
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If your Apple ID is not active there is something wrong with your Apple ID that cannot be fixed at your end. Please Contact - Official Apple Support for further support and assistance on the matter
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