You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

User profile for user: TheOriginalDQ
TheOriginalDQ Author
User level: Level 1
4 points

Assistive Touch issue with Apple Pay on iPhone 16 Pro Max

I had an iPhone SE 2020 for four years and never had a problem with Apple Pay. I just bought an iPhone 16 PM and Apple Pay was working just fine. Then one day out of the blue when I double tapped to pay, I got a notification that stated, “AssistiveTouch is turned off. To confirm with Face ID, turn on AssistiveTouch in settings.”


Going through these steps never resolves anything. It’s confusing and sends me down a useless rabbit hole. How do I go back to using Apple Pay and getting rid of this horrible alert?

Thanks!


[Re-Titled by Moderator]

iPhone 16 Pro Max, iOS 18

Posted on Nov 14, 2024 9:41 PM

Reply
1 reply
User profile for user: Jeff Donald
Jeff Donald
User level: Level 7
25,353 points

Nov 15, 2024 4:30 AM in response to TheOriginalDQ

Please follow this path,


iPhone > Settings > Accessibility > AssistiveTouch > Scroll down > Confirm with AssistiveTouch > disable — if it is disabled, momentarily switch on and then off


Please follow this path,


iPhone > Settings > Accessibility > AssistiveTouch > AssistiveTouch > disable — if it is disabled, momentarily switch on and then off


Please follow this path,


iPhone > Settings > Accessibility > AssistiveTouch > switch off


Restart iPhone

Reply

Assistive Touch issue with Apple Pay on iPhone 16 Pro Max

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up