Is Unrestriction possible?

Hi, my Apple Cash Account has been restricted/locked. Not sure if it’s permanent or something to do with credit but I am restricted /locked. I am unable to send, receive, or use Apple Cash and I have contacted support to see if there’s anything else I could do further. The answer is short and no further details are given other than no and a script read to me. I never got to use my Apple Cash account the one time for me to try to use it in all red states my account is locked account has been restricted. I have had two phones at one point and thought maybe that was the reason. One time it said to verify my identity I called and done that. Still stated restricted/locked so I contacted customer support again they have no answer to why I am restricted from my account they stated it’s confidential and they don’t know the reason why just that I am not allowed to use Apple Cash or have an account permanently and sent me the terms & conditions for Apple Cash. That never answered my questions. I even informed the representative I was a victim of identity theft that happened in the past but that meant nothing. Just no explanation? I’m thinking maybe identity verification, (which I called to verify myself). Or multiple accounts under my name, (which I can understand bc I did have two phones under two different emails but same social). Or suspicious illegal activity, (I don’t do drugs never been to jail the most I’ve ever had was 1 speeding ticket). Or fraudulent activity under my social. (That is the only thing I can think of where my identity information was stolen) I need help yet there’s no true answer to my questions. What made my account restricted? Why am I not able to utilize it? What can I do to fix it? I want my Apple Cash account to be active and work not just my personal information with a separate bank account.