You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
This week has stopped synchronisation of iCloud Drive and iCloud Photos on my Windows PC. I've found that new version 15.3.138 is unable to connect to iCloud. I've restarted PC several times and checked iCloud app settings. After several restarts iCloud app was unable to even log me in and all local data from iCloud Drive and Photos were deleted.
Has anyone similar problem?
iCloud 15.3.138
Windows 10 22H2 19045.5131
Windows, Windows 10 (19045)
I've called Apple support, advice to stop antivirus software, I've uninstalled antivirus (kept just Defender), problem persists. I can login in Windows iCloud app, but synchronization does not start, Initialization starts and nothing else happens.
And what is quite strange, when I access iCloud via web browser, I can login, but after few seconds (latest 1 minute) I'm disconnected :-(
I have this issue as well. Started last week for me, maybe the week before. I have uninstalled and reinstalled. Tested without an antivirus, on and off a VPN. My iCloud account will show the device in it lists, but nothing will sync. Had no issues before. not sure what version it started with, maybe even just when 15 was released, but currently running 15.3.138.
Windows 11 Pro 24H2 26100.2314
So the problem is with my Apple account, I guess. I've tried other account to use with iCloud app for Windows and it fully worked. Logged out from other account, logged in with my account, Initialisation started and that was all, nothing else. But if this computer works with other account, the problem is not in my computer.
I don't have another account or Windows computer to try on, but it works just fine on my MacBook Pro. I can sync everything normally. Wonder if something is cached somewhere on the Windows computer that is preventing the account from initialising properly on the system. Stored data that it is seeing and cannot replace/overwrite. I have deleted all mention of iCloud and Apple I can find after uninstalling the app and still no luck, even checked Windows Credential Manager to see if a store credential there but I see nothing. I can log into Apple TV and Music just fine on this Windows computer, but the iCloud for Windows just does not want to communicate. Another oddity is at the same time, I could not connect to OneDrive either, but it just started working. Performed malware scans and nothing comes up. Not sure if it is the recent update to the iCloud app or Windows.
iCloud on Windows 15.3.138 unable to synchronise
