E sim option not showing iPhone 16 pro max

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E sim option not showing iPhone 16 pro max

Has anyone encountered this specific problem. I have just bought a new phone 16 pro max. With physical sim … Aperture. Just like my previous iPhone 12.

However the : settings, mobile / carrier: Menu does not have the add E sim option.

Does anyone have fix suggestions? The phone is not locked to any carrier. The physical sim slot works fine ..The single issue is the add E sim Menu option doesn’t show up , this means I can’t add a secondary or temporary E-sim as I could on the previous handset

iPhone 16 Pro Max, iOS 18

Posted on Nov 16, 2024 7:46 AM

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Answer 1

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lobsterghost1

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Nov 16, 2024 7:55 AM in response to Jide Thomas

Your carrier needs to support e-Sim and have provisioned your phone for e-Sim. Have you contacted your carrier?

Or your iPhone was manufactured for the China/Hong Kong/Macau markets, which are dual physical sim and not capable of using e-Sim.

Look at the model number of your iPhone: Settings > General > About > Model. If it ends in CH/A, it is phone intended for the markets I reference above and cannot use e-Sim.

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Answer 2

Jide Thomas Author

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Nov 19, 2024 5:45 AM in response to lobsterghost1

Thanks very good answer

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Answer 3

Nov 19, 2024 5:58 AM in response to Jide Thomas

You're very welcome!

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