My visual voicemail stopped working. I can see old messages. But I have to go to keypad and hold 1 to access any new voicemails. I have made sure call forwarding is off. I have switched off my phone. I have turned off cellular data and back on. How can I get this to work again?
iPhone 15 Pro, iOS 17
Do you have cellular data turned on? Visual Voicemail requires it; VVM doesn’t work with just Wi-Fi.
Do you have a 3rd party VPN installed? If so, delete the VPN profile in Settings/General/VPN & Device Management/VPN. Don't just turn it off; delete the profile. If that fixes it, you can try reinstalling VPN.
Have you tried a forced restart:
then
then
The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky. If done correctly this will always work unless the phone has a hardware problem.
If none of these work Voicemail is a carrier feature; you need to contact your carrier.
Do you have cellular data turned on? Visual Voicemail requires it; VVM doesn’t work with just Wi-Fi.
Do you have a 3rd party VPN installed? If so, delete the VPN profile in Settings/General/VPN & Device Management/VPN. Don't just turn it off; delete the profile. If that fixes it, you can try reinstalling VPN.
Have you tried a forced restart:
then
then
The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky. If done correctly this will always work unless the phone has a hardware problem.
If none of these work Voicemail is a carrier feature; you need to contact your carrier.
Visual Voicemail not working
