Hello all, just a quick question about the express replacement service being offered by Apple. My phone fell out of my pocket and the back of the phone/camera is now cracked. I have Apple Care+ and wanted to explore the ERS option. Do they send a completely brand new iPhone or a refurbished one if I was to use this service?
m4866 wrote:
Do they send a completely brand new iPhone or a refurbished one if I was to use this service?
The short answer is "yes".
The longer answer is also "yes". It will be a service replacement. it may be new or remanufactured. There is no way for you or anyone at Apple to tell the difference. The model number designates it as a service replacement. This is different from a 'new' or 'refurbished' unit.
m4866 wrote:
Do they send a completely brand new iPhone or a refurbished one if I was to use this service?
The short answer is "yes".
The longer answer is also "yes". It will be a service replacement. it may be new or remanufactured. There is no way for you or anyone at Apple to tell the difference. The model number designates it as a service replacement. This is different from a 'new' or 'refurbished' unit.
Express Replacement Service
