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Hi everyone,
I’m wondering if anyone here has experienced delays in receiving recovery emails for their Apple account. I’ve been dealing with this issue for over two weeks now and haven’t received any email from Apple to recover my account.
If anyone has gone through something similar, could you please share how you resolved it or any advice on what I could do?
Thank you so much in advance!
iPhone 13
Your first email should arrive within 72 hours and that would should tell you how much longer you will have to wait. Review this support article to see if maybe your request has been cancelled, such as if your account is currently in use on another device. You can also check the status of the request using this link:
How to use account recovery when you can’t reset your Apple Account password - Apple Support
Account recovery is a two phase process once started. Phase 1 is the evaluation period, usually 24-72 hours but can be longer or shorter. This phase says Apple is evaluating your info and you’ll get an update after the posted time is over (people mistakenly think it means they’ll be able to reset the password immediately after this first phase.)
Once phase 1 is done it enters phase 2 where https://iforgot.apple.com/ will give you the final amount of days (can be weeks) you’ll wait. On that final day you’ll get a text/call, follow that text/call immediately. If you don’t receive the text or call, once the period specified in the original email is over, you can still go directly to apple.com/recover. Follow the instructions to regain access to your Apple Account.
apple account recovery request
