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Computer restarted because of a problem every time I startup computer

Hi all, I have an Imac 21,5" 2017, Intel core i5, Radeon Pro 555 2GB, 16GB DDR4 and Ventura 13.7.1


Since a few weeks I have this problem: I alway leave my Mac on and when opening in the morning it has a black screen and it does not respond to anything. After holding the on button for 10 sec and then starting again, it sometimes tries to startup and then hangs halfway.


When completely shutting down and removing power it will start up mostly. When logged in I alway have the message "computer restarted because of a problem". I have captured some messages:





I have tried restarting from recovery, reset SMC and did a reinstall of MacOS. No solution.


Do you have any idea what the problem is and what to do?


iMac 21.5″ 4K, macOS 13.7

Posted on Nov 19, 2024 2:18 AM

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Question marked as Top-ranking reply

Posted on Nov 20, 2024 9:52 AM

Uninstall both BitDefender and CleanMyMac by following the developers' instructions. Anti-virus apps, cleaning/optimizer apps, and third party security software are not needed on a Mac plus they usually cause more problems than they solve because they interfere with the normal operation of macOS at a very low level. macOS already has great built-in security especially when combined with the user practicing safe computing habits such as those outlined in the following article:

Effective defenses against malware and other threats - Apple Community


Using such programs can actually make the system less secure since they can introduce a host of new potential vulnerabilities and some of those types of apps are selling your personal information. CMM is notorious on this forum for causing all sorts of problems and many times the CMM uninstaller does not completely remove CMM.


Also, try deleting the file listed in the Clean Up section of the EtreCheck report:

/Library/LaunchDaemons/org.filezilla-project.filezilla-server.service.plist


If you still have problems after uninstalling those apps, then run EtreCheck again & post the new report.


I don't see anything else software wise that concerns me, but I'm also not a macOS software expert so I welcome other contributors to chime in here in case I overlooked something.




6 replies
Question marked as Top-ranking reply

Nov 20, 2024 9:52 AM in response to martinfromrijssen

Uninstall both BitDefender and CleanMyMac by following the developers' instructions. Anti-virus apps, cleaning/optimizer apps, and third party security software are not needed on a Mac plus they usually cause more problems than they solve because they interfere with the normal operation of macOS at a very low level. macOS already has great built-in security especially when combined with the user practicing safe computing habits such as those outlined in the following article:

Effective defenses against malware and other threats - Apple Community


Using such programs can actually make the system less secure since they can introduce a host of new potential vulnerabilities and some of those types of apps are selling your personal information. CMM is notorious on this forum for causing all sorts of problems and many times the CMM uninstaller does not completely remove CMM.


Also, try deleting the file listed in the Clean Up section of the EtreCheck report:

/Library/LaunchDaemons/org.filezilla-project.filezilla-server.service.plist


If you still have problems after uninstalling those apps, then run EtreCheck again & post the new report.


I don't see anything else software wise that concerns me, but I'm also not a macOS software expert so I welcome other contributors to chime in here in case I overlooked something.




Nov 19, 2024 9:28 PM in response to martinfromrijssen

Seems to be related to the GPU, but hard to say if it is hardware or software. I'm leaning towards a hardware issue only due to the first screenshot showing the failure was due to "setPowerState", but this is not necessarily definitive. The other two screenshots show a different failure that is still related to the GPU. We may know more once you post an EtreCheck report as suggested by @Luis.


You can also try running the Apple Diagnostics to see if any hardware issues are detected. Unfortunately only a failing diagnostic result is useful, but that doesn't happen very often.


Computer restarted because of a problem every time I startup computer

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