You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Multiple problems with iTunes - help please

Hi, I recently upgraded my laptop and backed up and copied in my iTunes library which has been built up over 17 years and organised meticulously. However, whenever I import the library to my new computer, only about 10% of the songs appear, despite them all being in the library on the hard drive. On closer examination, most songs are mp3 files and hardly any AAC files, and all are relatively recent (nothing more than three years old). What is also infuriating is that none of my playlists or playcounts are copied over.


I've reinstalled iTunes, copied an earlier backup libary, changed advanced preferences, and tried all of these steps on my work computer - but exactly the same - just about 10% of tracks with no other information.


Any ideas please?

Posted on Nov 19, 2024 1:36 PM

Reply
5 replies

Nov 20, 2024 12:28 PM in response to snowyturner

It is neccarily generic in the hope that you, or anyone else, might find all the information they need to successfully transfer their library from one computer to another. If you'd like me to go into specifics please provide some more detail on what you have done so far. The core of an iTunes library is the .itl database which had entries for each item in the library and notes where they are stored. If the library that you've restored doesn't have the expected content then perhaps you were using a library file on a different path before you upgraded the computer. The Previous iTunes Libraries folder is one that people sometimes have used when trying to recover their library at some earlier point in time responding to another incident. See also Empty/corrupt iTunes library after upgrade/crash - Apple Community which is linked to in the other document.


You note that files are hidden in Windows Explorer. I take it you've checked that they still exist and haven't been removed? See Repair security permissions for iTunes for Windows - Apple Community. You should be able to unhide all of the content of your media folder and ensure that your user account has suitable read & write permissions.


While you should be able to reimport any locally stored content that doesn't restore play counts, playlists, date added etc. Hopefully your backup contains a more up to date version of your .itl file somewhere. I note you've used the word import in your original post. When transferring a library nothing should be imported. You either copy the .itl file into the standard location of <User's Music>\iTunes before installing iTunes, or press and hold down shift as you launch iTunes to choose the .itl file wherever you have decided that it should be stored. All content comes over, ratings, play counts, playlists, date added, etc. In some cases (where the library wasn't portable and hasn't been copied to exactly the same path) iTunes may complain that it cannot find the item that you want to play, but it should all be listed, and there are ways of fixing that issue should it arise.


tt2

Nov 20, 2024 3:31 PM in response to turingtest2

Thanks, but I've done all of this, and it's never been a problem before. All folders and files have been transferred over and still exist but I am left will tracks/albums that do not import, despite being in the iTunes library, and no playlists or playcounts, despite the files and folders being imported. Like I say, I've done this countless times previously, but now am left wilth fragmented files and folders, greyed out tracks, no play counts and no play lists. So frustrating.

Multiple problems with iTunes - help please

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.