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Unable to change screen time pass code - no keypad numbers!

Just like this user reported on iOS 17, iOS 18.1.1 has the same problem.

Unable to change screen time passcode in … - Apple Community


When you hit "Forgot Passcode", enter your Apple ID and password, it prompts you to change the Screentime passcode, but there is no onscreen keypad. The area where the numbers would be is a blank dark gray box. Pressing the dark box does nothing. You can't change the passcode. You can't factory-reset your iPad because it requires this same passcode.


There is no way to create a new passcode with your AppleID because of this bug!




iPad, iPadOS 18

Posted on Nov 19, 2024 11:52 PM

Reply
1 reply

Nov 20, 2024 7:22 AM in response to RagingOwlbear

I am unable to replicate your issue, at all, having tested with iPadOS 17.7.1, 17.7.2, 18.1 and 18.1.1.


Begin with a forced-restart of your iPad - as this will often clear an isolated software issue:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




If the problem persists after performing the restart, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:

How to back up your iPhone, iPad, and iPod touch - Apple Support


When you are happy to proceed, you can perform the reset from iPad settings:

Settings > General > Transfer or Reset iPad > Reset > Reset All Settings


If the problem still doesn’t clear, the next step is to reset the iPad to factory settings:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support


Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to assist with troubleshooting:

Genius Bar Reservation and Apple Support Options - Apple

Unable to change screen time pass code - no keypad numbers!

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