FaceID stopped working after 18.1 update

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FaceID stopped working after 18.1 update

Hello,

My FaceID stopped working after installing 18.1, and I hoped that the 18.1.1 update would fix it but it didn’t. I have an iPhone 16 Pro Max. Everything was working fine before the update.

I read that for someone the 18.1.1 fixed the issue but unfortunately it didn’t for me.

I tried restarting it multiple times, hard reset by pressing Volume Up -> Volume Down -> Power Button until Apple logo appears but to no avail.

Content & Privacy Restrictions are off too.

Does anyone have this issue specifically on the 16 Pro Max? Please help me.

Thanks

iPhone 16 Pro Max, iOS 18

Posted on Nov 20, 2024 4:36 PM

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Answer 1

Nov 20, 2024 11:37 PM in response to seductive97

I contacted Apple Support and they ran some diagnostic function or analysis on my iPhone 13 Pro Max and found nothing. They did mention my phone needs service because of a “back layer display” issue? But my Face ID worked fine until my phone received the push that a new version (18.1.1).was available. I tried to reset my Face ID before running the update, but it’s as though everything “Face ID” is disabled somehow.

Face ID had quit working as soon as the last 3 update availability’s were pushed to my phone, but Face ID always came back when I ran and verified the updates. Until this update. It seems to have killed it. And I don’t have a clue what this “back layer display” issue could be.

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