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One of our customer's end users bought MacBooks from Apple store. I want them to manage those devices through Jamf. Planning for ADE, but those devices are not in ABM. How do I add those devices in bulk in ABM?
In case if i send the device info Apple, will apple help to upload the device info to ABM?
It sounds like you purchased the devices incorrectly.
If the user purchased the devices via retail sales, then your only option is to use Apple Configurator and one by one side load the devices into ABM.
If the user spoke with the Apple Business Sales teams and made the purchase through them, then Apple should be able to associate the devices to the ABM. You will need to provide Apple with your Org ID and they will provide you with your Apple customer number which you will need to add to ABM. Once these numbers are exchanges and the purchases are proven to be from the ABM legal entity, Apple should be able to backload them.
Remember, ABM is all about enforcing chain of custody. Retail purchases do not qualify for the chain as there is nothing to truly prove the purchase if for the business.
Assuming the user just walked in a bought devices, you need to guide that customer into establishing a Business Sales relationship with Apple. This can be done at the Apple Store. Ask for the Business Sales lead. Once this relationship is established, then ALL purchases should go through them. If you have another reseller or a cellular provider, then exchange your Org ID for their reseller ID to establish a link in the chain of custody.
Based on your original post, I think you have Apple Configurator in your immediate future.
No. Enrolling in ABM is effectively nothing more than completing the form online and validating that you are a legal business entity. If you want to get devices to be automatically associated to your ABM, then you must buy Apple products in a specific way. A way that can prove chain off custody (your legal business purchased and owns the equipment). Retails sales do not qualify, including just walking into the Apple Store and making a purchase. Retails purchases do not participate in the chain of custody as they are not a trusted link.
If you are already working with an Apple Store, you must ask to work with the Apple Business Sales Team. Inform them that the customer has ABM and that all future purchases are to be linked to the ABM. Provide them with your Org ID.
If you are working with an Authorized Reseller, you must confirm that the reseller can participate in the DEP program. Provide them with your Org ID and they will provide you with their Reseller ID. Enter the Reseller ID into the customer's ABM.
Resellers can act as a trusted link in the chain of custody. This includes cellular providers like AT&T and Verizon (naming a few in the US). Work with the business team of the cellular providers to ensure that you have their reseller ID and they have your Org ID. That way, phones can be automatically assigned as well.
Hope this helps. If you continue to make retain purchases, the devices will all need to be unboxed, powered on, side loaded using Configurator, and then erased again after properly assigning the device to your MDM's prestage. (Using Configurator on iPhone allows assignment to an MDM, saving a step).
Regarding this sentence "you need to guide that customer into establishing a Business Sales relationship with Apple" is nothing but enrolling the organization to ABM, is my understanding is correct?
How to add bulk MacBooks in ABM which got from apple store
