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Mail not working after update iOS 18.1.1

After updating iOS to 18.1.1, the mail app is not working. It is totally malfunction and can’t receive nor send email. Start the mail app, it just pops up a white screen. I have tried to offload the app and reinstall it. It’s the same. When I hard reset the phone, it can pop up the mail account list but freezes. How do I fix it?

iPhone 14 Pro Max, iOS 18

Posted on Nov 22, 2024 1:02 AM

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Question marked as Top-ranking reply

Posted on Nov 26, 2024 3:12 AM

My yahoo mail and iCloud are not working since upgrade to IOS 18.1.1 I’ve restarted phone, and no email is downloading! How do I fix without a complete reboot that will lose all my saved data?

129 replies

Nov 29, 2024 1:56 PM in response to MächtigeKatze

So I did the upgrade late last week. Just happened to notice today that my recent sent emails aren’t showing up. Then I saw that all of the emails are marked as being sent from a person on my blocked list. The blocked list on my iPad shows that it’s my own email that is blocked! But I don’t see a way to change that on the iPad. However, if I go to the Gmail App….and go the blocked people….there aren’t any blocked people and the sent mail does not show the sent mails as blocked. I have no idea what to do about this.

Dec 3, 2024 4:01 PM in response to MächtigeKatze

This began with the iOS 18 Update.


After upgrade to iOS 18, all seven (7) of my IMAP accounts stopped receiving/sending messages.


The error on all accounts is:


"Cannot get Mail" The mail server xxxx is not responding. Verify that you have entered the correct account info in Mail settings"


"Unable to create a secure connection to the server ("bad certificate format" -9,808).


This was on a 2020 iPhone SE. I have tried all suggestions, restarts, " adding slashes /" deleting/reinstalling.


I have spoken to my ISP, where I host my own domain and they clearly expressed they were aware of the issues and that it was an "APPLE Problem".


18.1.1 has not corrected anything and all IMAP accounts are not functional.


I have attempted wiping and installing on a different iPhone (iPhone 12 mini running 18.1.1) and EXACTLY the same problem.


The last email I was able to receive using Apple Mail on an iPhone was in September?


I installed the GMAIL APP, added standard settings exactly as they are in Apple Mail and all emails appear on GMAIL App.


I am struggling to believe that Apple has not acknowledged this issue or allowed it to go on this long?


It's obviously a bigger issue.


The silence is deafening...


MächtigeKatze wrote:

After updating iOS to 18.1.1, the mail app is not working. It is totally malfunction and can’t receive nor send email. Start the mail app, it just pops up a white screen. I have tried to offload the app and reinstall it. It’s the same. When I hard reset the phone, it can pop up the mail account list but freezes. How do I fix it?


Dec 4, 2024 7:05 AM in response to Jackson0265

Jackson0265 wrote:

I tried setting up email using POP and it worked. My isp is advising me that I should use IMAP!! So I guess 18.1.1 screwed up IMAP

It certainly didn't for most people. IMAP is the dominant protocol these days. If using it had been broken by iOS 18.x, it would be very big news. Without a lot more information, I don't know why you were having issues but it seems unlikely that is the reason.

Dec 4, 2024 4:11 PM in response to MächtigeKatze

Hello Apple, are you listening? iOS 18 update has caused both us to be unable to receive INBOUND email on our Internet service provider email account. We receive message “Unable to Connect to Server, check to see your settings are correct”. Yes, my settings are correct as verified with internet provider. Was on the phone an hour with Apple support, she tried everything she knew of, nothing worked. My internet email provider says that it is the Apple 18 update that caused the problem and Apple has to make a patch! I We sincerely hope you’re working on a patch. Thank you.

Dec 5, 2024 4:04 AM in response to MächtigeKatze

Suddenly my email will not display all emails in a chain and consolidates them which is totaly unacceptable. I have gone into Outlook settings and there is no option to adjust the conversation view. It's as if it was removed and my mind was made for me, permanently. It's one thing to have settings messed with on an update, it's quite another to just not have settings to adjust and be forced to accept it how it is. iOS 18.1.1 does not have a kind relationship with Outlook mail.

Mail not working after update iOS 18.1.1

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