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The Mac Studio randomly turns off the display of one screen.

I’ve been using a Mac Studio M1 Max for two years with three EIZO monitors dedicated to graphic design. Since the beginning of 2024, the Mac Studio randomly disables one of the screens. I’ve tried every possible configuration: tested with another monitor, different cables, etc., but nothing works. Even after restarting the Mac or temporarily turning off a screen, macOS still disables the video signal for that screen and moves the elements to another display.


It’s worth noting that if I work with only two screens, there are no issues. The Mac Studio is running the latest version of macOS. I’ve also tried restarting in Safe Mode and running the hardware diagnostic tool during startup, but the results show no hardware problems with the Mac Studio.


I contacted Apple Support, but they couldn’t identify the source of the issue. For reference, this machine only runs professional applications.


Could you suggest a possible solution?

Mac Studio, macOS 15.1

Posted on Nov 22, 2024 2:47 AM

Reply
21 replies

Dec 19, 2024 10:28 AM in response to jesegel

Regarding the issue with my Eizo monitors, it was resolved after replacing the USB-C to DVI adapter, which only supported 30 Hz. This limitation was causing the problem. I replaced the adapter with a model that supports 60 Hz, and now everything works perfectly.

As for the USB-C to DisplayPort cable, I also replaced my old cable with a more modern one compatible with the Mac Studio.

Nov 22, 2024 7:01 AM in response to Frédéric177

'different cables' is a check against cables that are broken. What many users are discovering is that their assumptions about 'which cables are good enough' do not work at high resolutions and refresh rates.


For HDMI cables, there is a huge change in technology at higher than 4K at 60 Hz. Above that, certified cables labeled "ULTRA" or "48K" are required.


for USB cables, length should be 1 meter or shorter.

for Thunderbolt cables, lengths should generally be 0.5 meters or shorter. There is an Apple super-engineered 0.8 meter cable that also works. Thunderbolt-5 cables provide NO data rates advantage and do not get around the length limits.


what exact make&model displays are using, and what cables, adapters and docks are in the data stream?

Nov 22, 2024 7:53 AM in response to Grant Bennet-Alder

I use an Eizo FlexScan S2243W monitor, which I connected using a USB-C to DisplayPort cable from the brand KabelDirekt (2 m – USB-C to DisplayPort adapter cable, supporting up to 4K/2160p at 60 Hz). This setup works intermittently: sometimes the monitor is recognized, and other times, without any apparent reason, the Mac no longer recognizes the display. I therefore decided to switch to a DVI connection.

To achieve this, I purchased a KabelDirekt USB-C to DVI adapter (0.15 m – supporting up to 4K/30 Hz, USB-C 3.1 and Thunderbolt 3) along with a standard DVI cable. With this setup, the monitor works properly.

I also have a second monitor, an Eizo FlexScan S1921, which is connected using an HDMI-to-DVI cable from KabelDirekt (HDMI-DVI adapter cable with interference protection A.I.S. – 1.5 m – bidirectional DVI-D 24+1/HDMI cable, Full HD/1080p compatible).

Finally, I use a third, older monitor, an Eizo FlexScan L568, connected via a DVI cable and a USB-C adapter (KabelDirekt – USB-C to DVI adapter – 0.15 m – supporting up to 4K/30 Hz, USB-C 3.1 and Thunderbolt 3).

This configuration worked perfectly since I purchased the Mac in 2022. However, starting in early 2024, the Mac began randomly disabling the display on one of the monitors without any apparent reason.

Nov 22, 2024 11:30 AM in response to Frédéric177

the Eizo FlexScan L568 Appears to be a 1920 by 1200 display with DisplayPort, DVI, and analog VGA (D-sub) inputs.


adapter/cables from USB should have the USB section of the cable strictly limited to one meter or less.

for DisplayPort, the DisplayPort section of the cable should also be limited to one meter or less.

for DVI or HDMI, that portion of the cable does not have strong length limitations as long as resolutions are 4K at 30 Hz or less.


the Eizo FlexScan S1921 appears to be a 1280 by 1024 display with DVI and analog VGA inputs.

for DVI or HDMI, that portion of the cable does not have strong length limitations as long as resolutions are 4K at 30 Hz or less.


Your Mac Studio M1 from 2021 or later features HDMI 2.0, whose Direct HDMI port can run up to 4K at 60 Hz for HDMI or DVI, provided high quality certified "Premium" or "Ultra" cables are used at highest resolutions.

these cables are not strongly length-limited when used with HDMI 2.0.


The Eizo FlexScan L568 appears to be a 1280 by 1024 display with DVI and Analog VGA inputs.

for DVI or HDMI, that portion of the cable does not have strong length limitations as long as resolutions are 4K at 30 Hz or less.


if you are meeting all those length limits, consider the possibility that the adapter may have failed.

Nov 23, 2024 12:43 PM in response to Grant Bennet-Alder

I understand. On the Mac Studio, I simply don’t see an option to adjust the refresh rate to 30 Hz. By default, all three monitors run at 60 Hz. Regarding the USB-C/DVI adapter, it is only 10 cm long. I’d like to point out that this screen setup has been working perfectly for two years without any issues, and the problem only started a few months ago. I also want to mention that the three monitors work perfectly on a PC using the same cables but without the USB-C adapters. I’m beginning to question the long-term video capabilities of this Mac! What would you recommend?

Nov 23, 2024 2:56 PM in response to Frédéric177

The video capabilities for your Mac are excellent.


The problem is in the many converters and adapters and cables required, and Apple's failure to spell out EXACTLY how long these cables should be, but insisting that cables that make errors will cause the display to drop out.


4K at 60 Hz is the upper limit for HDMI 2.0. (beyond that HDMI changes completely.)

So sorry, 4K at 30 Hz was not intended to be a recommendation, that was my error. I intended to change that to read 4K at 60 Hz but the change got lost.


This cable: "USB-C to DisplayPort cable from the brand KabelDirekt (2 m – USB-C to DisplayPort adapter cable" is too long for reliable operation, and should be replaced with a shorter cable or a different solution.


For DVI, you can buy a simple "just wires" converter or converter cable HDMI <-> DVI as long as you stay below the limit for direct conversion from HDMI, which is 1920 wide (or HD, or 4K at 60 Hz).



Nov 25, 2024 7:07 AM in response to Frédéric177

There is no Master List that I know about. The market is chaotic because manufacturers do not deeply understand what they are selling, and it is mostly modern Macs that are saying NO to data attenuation errors on long cables.


The length of the cables must be shorter to meet the standards for TOP SPEED transmission on these cables, and that means one meter or shorter for the USB-C and/or DisplayPort portions of the cable.

Nov 28, 2024 7:34 AM in response to Frédéric177

a USB-DVI or similar adapter must keep the USB section of the cabling under one meter. Once it converts to HDMI or DVI, the length of that portion of the cabling can be up to several meters, up to 4K at 30 Hz resolution.


Mac Studio M1 MAX should easily support five displays at far higher resolutions than you are using. We have not seen reports here of problems supporting many displays, only reports of cables that were not high enough spec to accomplish their task without dropping out.

Nov 29, 2024 6:28 AM in response to Frédéric177

There is one more really old problem we used to run into, that might still be vexing you today:


The power levels required for regular HDMI or DVI (which are higher than DisplayPort) are in limited supply in LOTS of computer systems. Years ago, we used to say that if you wanted to run more than TWO non-DisplayPort displays, you needed to be using at least one ACTIVE HDMI or DVI adapter. (or switch at least one away from HDMI or DVI) these more expensive adapters contain re-driver circuitry, so that the computer did not run out of the higher Voltage power needed for HDMI or DVI.


Users who did either suddenly found their third display perked up and worked without issue.

Nov 29, 2024 10:16 AM in response to Grant Bennet-Alder

I just tested with another screen from the Dell brand using the same USB-C to DVI adapter connection plus a DVI cable. After a few minutes, this screen behaves the same as the Eizo screen. So, the issue does not come from the screen. Now, if I need to invest in another adapter, could you tell me which type I should get? Here is the reference of what I purchased:https://www.amazon.fr/dp/B07D8YWG8W?ref=ppx_yo2ov_dt_b_fed_asin_title


thanks again for your advice.

Nov 29, 2024 10:33 AM in response to Frédéric177

if you are already running at least one of your three displays using DisplayPort, then this 'at most two Legacy = non-DisplayPort displays' limitation should not apply to you.


I try to talk about a few of the side issue that might apply as we go along, because this discussion will be here for a long time, and others may find it by searching.

The Mac Studio randomly turns off the display of one screen.

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