Apple+ not working

Trying to continue watching a series but every time I go onto Apple+ app all it does is show trailers continuously.

The app does not respond to any actions on the remote control and there's no access to the menu or any films or series.

UAU9000,

Posted on Nov 23, 2024 7:31 AM

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Posted on Nov 23, 2024 7:49 AM

If the Apple TV app misbehaves on your Samsung smart TV, then consider these troubleshooting steps from Samsung Support:

What to do if an app is not working on Samsung TV - Samsung Support

Cold reboot the TV,
Update the TV system software, if available,
Delete and reinstall the misbehaving app (if deletion is supported for that app),
Reset the ‘Smart Hub’ (like a factory reset for the apps part of the TV). Settings﹥Support﹥Self Diagnosis﹥Reset Smart Hub﹥

If you need further assistance after trying that, then please contact Apple Support.

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Top-ranking reply

Level 10

150,256 points

Nov 23, 2024 7:49 AM in response to Welshdragon1949

If the Apple TV app misbehaves on your Samsung smart TV, then consider these troubleshooting steps from Samsung Support:

What to do if an app is not working on Samsung TV - Samsung Support

Cold reboot the TV,
Update the TV system software, if available,
Delete and reinstall the misbehaving app (if deletion is supported for that app),
Reset the ‘Smart Hub’ (like a factory reset for the apps part of the TV). Settings﹥Support﹥Self Diagnosis﹥Reset Smart Hub﹥

If you need further assistance after trying that, then please contact Apple Support.

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Apple+ not working

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