How to prevent contacts from being blocked by user with dementia?

Where is the allow contact editing button? I have 2 elders in my fam with dementia. They both accidentally block their family and friends contacts from messaging and calling them frequently and don’t know how to undo it. Obviously this is a problem and worries us when we can’t get ahold of them. However, when we do see them we are able to unblock our contacts on our phone. I’ve read several forums saying to go to screen time >contacts> and then there will be a toggle switch to allow/not allow editing of contacts. I do not have this feature. Please

help. Being caregivers/close family to people With dementia is hard enough..



[Re-Titled by Moderator]




iPhone 13 Pro Max, iOS 18

Posted on Nov 24, 2024 2:42 PM

Reply

Similar questions

4 replies

Nov 24, 2024 8:44 PM in response to kaleigh266

You’re on a familiar path.


Consider a switch to a big-button feature phone, or to a big-button DECT 6.0 cordless phone.


If you’re not yet ready for that transition, consider enabling Assistive Access on iPhone until you are.


To manage the block list contents: Block phone numbers, contacts, and emails on your iPhone or iPad - Apple Support


Setting > Phone > Blocked Contacts > swipe left on a blocked contact and tap unblock. (Or tap on Edit.)


The edit button won’t appear until the child has accepted a request to manage their contacts, but that’s intended for a child and not for an adult. I don’t know that it can be managed for an adult.

Nov 25, 2024 12:55 PM in response to kaleigh266

kaleigh266 wrote:

Thank you for these recommendations! We have tried the assistive access but this seems to be too limiting for them at the moment! I was hoping there was a way I could limit them from being able to block contacts as this is the issue we’re having.


If you can’t do something you think you should be available within Assistive Access, send feedback to Apple.


Having spent more than a little effort trying to repair a working system for folks with declining mentation, I’d go toward kiosk (single-app) mode and toward Assistive Access and then to dedicated big-button gear sooner rather than later.


In the most recent situation I’ve had, they were also further along the path than I’d expected and further along than any of us would have preferred, and they hid it well. Mostly. Which meant some of what I was trying to provide was (occasionally, but not always) more complex, and became a source of frustration for them. On more than a few occasions, I’ve watched somebody puzzled with or angered at some condition or call or person or entertainment program too, then disable it or change it or delete it, and then immediately forget that it all had even happened.



PS: If there is the budget for it, I’d consider using home security system hardware as an alternative for video chat features, as well. Most systems feature cameras, microphones, and displays and such. Yeah, not as slick as an iPad and FaceTime, potentially very intrusive of course, but also potentially more workable for the situation. The closest Apple analog is a kiosk-mode iPad FaceTime app, but I’ve not tried that.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How to prevent contacts from being blocked by user with dementia?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.