The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.

You can continue to find trusted guidance and support on the official Apple Support site.

We want to thank the community members who have contributed their time and expertise to help others with their Apple products.

peytonkelvin Author

Level 1

6 points

Purchased an iPad app compatible with Mac. it shows unpaid on macOS: I cannot redownload it.

I purchased StaffPad (https://apps.apple.com/fr/app/staffpad/id1442074103?l=en-GB) on my iPad. This is the iPad's App Store link.

I sent the very same link to my Mac, it takes me to the same app's page but instead of the little cloud to re-download, the price is shown.

All is done towards that goal: both devices on the same account, same profile picture. I also manually search the Mac App Store to search for StaffPad and filter by device: iPadOS and same result. On my other Mac, same story.

any ideas?

MacBook Pro (M4)

Posted on Nov 24, 2024 4:24 PM

Purchased an iPad app compatible with Mac. it shows unpaid on macOS: I cannot redownload it.

Similar questions