Time Machine not backing up - stuck on "Preparing back up" for days
Hello, i have a 2013 iMac with Catalina OS 10 - i am trying to back up my imac to migrate to a newer one but the back up on time machine is just stuck on preparing back up. I have nortons Antivirus on - what can I do to get the full back up to begin please. My new imac is sitting waiting to be used but need help please.
i have tried the old back up drive which somehow now say, cannot write - so I have tried two other external disks like before but not carrying out any back up. Thank you.
iMac 27″, macOS 10.15