How to remove previous owner from refurbished AirPods and complete Find My setup?"

I bought a refurbished airpods. I was able to add the airpods in my “find my” app. However, it won’t continue with the whole process, it shows “airpods mismatch” and “airpods set up incomplete”.

I tried following the instructions to complete set up. But it still won’t show the location of the device.

I’m thinking it’s because the airpod is refurbished and still paired under the previous owner’s account as it shows “mismatch”.

How will I be able to unpair it from the previous owner’s account and have it only be showing under mine?


[Re-Titled by Moderator]

iPhone 14 Pro, iOS 18

Posted on Nov 26, 2024 4:53 AM

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Question marked as Top-ranking reply

Posted on Nov 26, 2024 6:23 AM

You cannot do that. The previous owner has not removed the AirPods from their account on the right way. They needed to do this

Remove AirPods from your Apple Account on iPhone or iPad

  1. Open the Find My app.
  2. Select the Devices tab, tap your AirPods, then swipe up.
  3. Tap Remove This Device, then tap Remove to confirm.


to remove the AirPods from their account. It is not possible to do this without the original owner I am afraid

2 replies
Question marked as Top-ranking reply

Nov 26, 2024 6:23 AM in response to Jmabango

You cannot do that. The previous owner has not removed the AirPods from their account on the right way. They needed to do this

Remove AirPods from your Apple Account on iPhone or iPad

  1. Open the Find My app.
  2. Select the Devices tab, tap your AirPods, then swipe up.
  3. Tap Remove This Device, then tap Remove to confirm.


to remove the AirPods from their account. It is not possible to do this without the original owner I am afraid

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How to remove previous owner from refurbished AirPods and complete Find My setup?"

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