Hi! I’ve recently come along an old iPhone I’ve previously owned and when I tried to sign back in it was in activation lock and I forgot the password. The problem is I can’t reset the password because the account is a gmail account and it says it isn’t supported? How can I reset a iCloud account that is signed up with gmail? Please help me out!
Thanks!
[Re-Titled by Moderator]
Earlier iPhone models
If you are getting a "not supported" message you must contact Apple. This is beyond account recovery.
To reach Apple Support for an account issue:
1. Click here --> https://getsupport.apple.com/?caller=cups&PGF=PGF63005
2. Select: Disabled Apple ID
3. Select: ”The Apple ID is not active" alert
4. Select: “Continue”
5. Select a chat or telephone call option.
or:
Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support
IF you do not care about that particular account, Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Check the requirements and steps at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” Apple may typically require the original receipt* issued by Apple or an Apple Authorized Reseller. If Apple resets the device this will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.
*Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support
If you are getting a "not supported" message you must contact Apple. This is beyond account recovery.
To reach Apple Support for an account issue:
1. Click here --> https://getsupport.apple.com/?caller=cups&PGF=PGF63005
2. Select: Disabled Apple ID
3. Select: ”The Apple ID is not active" alert
4. Select: “Continue”
5. Select a chat or telephone call option.
or:
Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support
IF you do not care about that particular account, Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Check the requirements and steps at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” Apple may typically require the original receipt* issued by Apple or an Apple Authorized Reseller. If Apple resets the device this will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.
*Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support
Have you tried to reset the password at iforgot.apple.com ? If that is not working you might need to enroll in account recovery to regain access to your account
How to use account recovery when you can’t reset your Apple Account password - Apple Support
Resetting iCloud password for Gmail account on old iPhone
