How to reset password for an iCloud account linked to a Gmail address?

Im trying login my old iCloud on the internet but it says it couldn’t be found it’s a gmail address im logged into the gmail and still have the number it it won’t let me reset password it say account not found or couldn’t be reset



[Re-Titled by Moderator]

Original Title: Reset password


iPhone 11, iOS 26

Posted on Mar 4, 2026 1:38 PM

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Question marked as Top-ranking reply

Posted on Mar 4, 2026 1:58 PM

Hello,


For help with an invalid/not-active/not-supported account you need to contact Apple (the people on this forum are users like yourself).


To reach Apple Support for an account issue:

1. Click here --> https://getsupport.apple.com/?caller=cups&PGF=PGF63005

2. Select: Disabled Apple ID

3. Select: ”The Apple ID is not active" alert

4. Select: “Continue”

5. Select a chat or telephone call option.

or:


Contact Apple for support and service by telephone --> https://support.apple.com/HT201232


1 reply
Question marked as Top-ranking reply

Mar 4, 2026 1:58 PM in response to mob260

Hello,


For help with an invalid/not-active/not-supported account you need to contact Apple (the people on this forum are users like yourself).


To reach Apple Support for an account issue:

1. Click here --> https://getsupport.apple.com/?caller=cups&PGF=PGF63005

2. Select: Disabled Apple ID

3. Select: ”The Apple ID is not active" alert

4. Select: “Continue”

5. Select a chat or telephone call option.

or:


Contact Apple for support and service by telephone --> https://support.apple.com/HT201232


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How to reset password for an iCloud account linked to a Gmail address?

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