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User profile for user: shlmvdsh
shlmvdsh Author
User level: Level 1
4 points

Issue with Resetting AirPods Pro 2 Case and Connecting a Replacement Earbud

Hello, I’m facing an issue while trying to reset my AirPods Pro 2 case. One of the earbuds was lost, so I purchased a replacement. However, I’m unable to reset the case to connect the new earbud: 1 I hold the button on the case for 15 seconds. 2 The case emits a sound, but the indicator light remains orange. 3 The reset doesn’t happen, and the new earbud doesn’t pair with the case. I’ve tried multiple times, but the issue persists. Could you please suggest possible solutions or let me know if I need to contact a service center? Thank you!

AirPods Pro (2nd generation)

Posted on Nov 30, 2024 4:57 AM

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2 replies
User profile for user: WheelieNick
WheelieNick
User level: Level 8
41,049 points

Nov 30, 2024 2:52 PM in response to shlmvdsh

Have you tried these settings to set up your replacement airpod?


Set up your replacement AirPods 1, AirPods 2, AirPods 3, AirPods Pro, or a replacement charging case

  1. Put both AirPods in your charging case.
  2. Connect the case to power, close the lid and wait 20 minutes.
  3. Open the lid, then do one of the following:
    • If the status light flashes white, go to step 5.
    • If the status light doesn't flash white, continue to the next step.
  1. With the lid open, press and hold the setup button on the back of the case for 15 seconds until the status light flashes amber, then white. If the status light still doesn't flash white, learn what to do. 
  2. With the status light flashing white, close the lid of your charging case.
  3. Before tapping Connect on the setup animation that appears on screen, go to Settings > Bluetooth, then do the following: 
    • If your AirPods appear in Settings > Bluetooth, tap the More Info button next to your AirPods, tap Forget This Device, then tap again to confirm. Continue to the next step. 
    • If your AirPods don't appear there, continue to the next step.
  1. Open the lid, then go to the Home Screen on your iPhone or iPad. 
  2. In the setup animation, tap Connect, then tap Done. AirPods are ready for use.


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Issue with Resetting AirPods Pro 2 Case and Connecting a Replacement Earbud

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