iPhone 14 Pro Water Damage Despite Following IP68 Guidelines

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iPhone 14 Pro Water Damage Despite Following IP68 Guidelines

Hello Apple Community,

I wanted to share my disappointing experience and seek advice or support. I own an iPhone 14 Pro, which is advertised as water-resistant under IP68 standards (up to 6 meters for 30 minutes). Recently, my phone was briefly exposed to water for less than 1 minute at a depth of about 10 cm—well within these specifications.

Despite this, water vapor formed inside the camera lens shortly afterward, and now the screen has started blinking in colors. I immediately contacted Apple Support and visited an authorized service center. To my dismay, I was told that no repair or replacement would be offered and that I would need to pay full price for a new device.

This feels deeply unfair, as I followed all the usage guidelines provided by Apple. Additionally, I previously had the battery replaced by an Apple Authorized Service Center, and I suspect that repair may have compromised the phone's water resistance. However, I have always trusted Apple’s quality assurance and didn’t expect such an issue with a premium device.

I am now left with a phone that no longer works, despite using it responsibly and within advertised limits. I would appreciate any advice or guidance.

Thank you!

[Edited by Moderator]

iPhone 14 Pro, iOS 18

Posted on Nov 30, 2024 7:53 AM

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Answer 1

Top-ranking reply

lobsterghost1

Community+ 2026

Level 10

189,095 points

Nov 30, 2024 7:58 AM in response to Niyaz_2101

Water Resistant is NOT waterproof. The water resistance of iPhone is tested under strict laboratory conditions and does not really mimic the real world. If you phone was submerged in water and it was damaged, Apple Warranty has never covered liquid damage. I understand your disappointment, but there is nothing anyone here on this user to user only forum can do to help you. You'll have to buy a replacement phone as Apple will NEVER attempt to fix a phone damaged by liquids.

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Answer 2

Nov 30, 2024 8:03 AM in response to Niyaz_2101

About splash, water, and dust resistance of iPhone 7 and later - Apple Support

Splash, water, and dust resistance are not permanent conditions and resistance might decrease as a result of normal wear. Liquid damage is not covered under warranty,

To prevent liquid damage, avoid:

Swimming or bathing with your iPhone
Exposing your iPhone to pressurized water or high velocity water, such as when showering, water skiing, wake boarding, surfing, jet skiing, and so on
Using your iPhone in a sauna or steam room
Intentionally submerging your iPhone in water
Operating your iPhone outside the suggested temperature ranges or in extremely humid conditions
Dropping your iPhone or subjecting it to other impacts
Disassembling your iPhone, including removing screws

by exposing or submerging your iPhone in water, you did not follow Apple’s guidance on water resistance.

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Answer 3

Katana-San

Level 10

82,735 points

Nov 30, 2024 8:01 AM in response to Niyaz_2101

Hello~ Read through this information by clicking on below…

About splash, water, and dust resistance of iPhone 7 and later - Apple Support*

*To prevent liquid damage, avoid:

Swimming or bathing with your iPhone
Exposing your iPhone to pressurized water or high velocity water, such as when showering, water skiing, wake boarding, surfing, jet skiing, and so on
Using your iPhone in a sauna or steam room
Intentionally submerging your iPhone in water
Operating your iPhone outside the suggested temperature ranges or in extremely humid conditions
Dropping your iPhone or subjecting it to other impacts
Disassembling your iPhone, including removing screws

Minimize exposing your iPhone to soap, detergent, acids or acidic foods, and any liquids — for example, perfume, insect repellent, lotions, sunscreen, oil, adhesive remover, hair dye, and solvents. If your iPhone comes into contact with any of these substances, follow the instructions to clean your iPhone.

~Katana-San~

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