CenturyLink email stopped connecting after 18.1.1 update

Wildewagner wrote:

Yes Centurylink uses a 2 factor Authentication. So how do I get my email to work on my iphone Mail app?

Check their website for iPhone settings. You probably need to create an “application-specific password” for the iPhone Mail app.

Have you deleted the account, then added it back? (Settings/Apps/Mail/Accounts)

Do you have a 3rd party VPN installed, even if you are not using it? If so, delete the VPN profile in Settings/General/VPN & Device Management/VPN. Don't just turn it off; delete the profile. If that fixes it, you can try reinstalling VPN.

Can you log in to their webmail site successfully?

Do you have 2 factor authentication enabled on your CenturyLink account?

From CL help page

What to Do if Email Program Will Not Connect

7 months ago Updated

We do have some reports of slowness in connecting to their mail client(iOS, Outlook, Android), sending mail, and receiving mail due to high traffic on the server. This is a known issue, and we expect a resolution within 72 hours. In the event you are experiencing these issues access to your email is always available real time www.centurylink.net .

We apologize for any inconvenience, appreciate your patience, and thank you for being a Centurylink Email Customer!

CL is aware of the situation, but appears they have done little to correct it. I have a legacy q.com as well as a centurylink.net account for my wife and myself. I’m only seeing it with the q.com accounts. This may be due to setting them up as IMAP when they were originally POP. I changed them back to POP and they are working for now.

So one disappointing result of using POP3 instead of IMAP is that the mail app doesn't give you access to any of the sub folders on your embarqmail account, and mail you delete on your phone stays in your embarqmail inbox on the server. If all you care about is fast access to your mail, use pop3. If you want your mail app to sync properly with the server you need to suffer along with imap.

Update I canceled Centurylink mail subscription and imported mail to my Gmail account from the Gmail app free Works fine however the regular mail app is also working now I like Gmail app better. Don’t like the regular mail app format.

Me too. Tried all the usual solutions. No incoming mail for days now.

If you tell us what “all the usual solutions” are that you tried, maybe someone can find one that you missed.

Uh oh. This problem showed up with my CenturyLink email yesterday. Now my iCloud email doesn’t download to my phone either.

Thanks for reporting!

If I do a hard reset on my phone, does that wipe out all of my information? Also, if I delete the Mail app and reinstall it, does that wipe out all of my information?

This sends to have solved the problem! Thanks for everyone’s help.

Did the problem ever get better, or did you ever figure out the problem? I have the same problem happening with this lady and her centurylink email on her iPhone 13.

Thanks for the response. Sadly, no, neither of these is implemented for this email account.

VPN has nothing to do with the account. If you have installed ANY VPN app that can cause problems with email (and many other functions).