Why am I being reminded that my free 5 GB of storage is almost full when I have been paying 99p per month for 50gb for many months, where has my money gone.?
Are you expecting to see the extra storage physically on your phone? If so, you are misunderstanding two very different storage types. Please see:
What's the difference between device storage and iCloud storage? - Apple Support
Storage physically on the phone cannot be increased once the phone starts down the assembly line.
Allan Jones wrote:
Are you expecting to see the extra storage physically on your phone? If so, you are misunderstanding two very different storage types. Please see:
What's the difference between device storage and iCloud storage? - Apple Support
Storage physically on the phone cannot be increased once the phone starts down the assembly line.
I considered that, but they are talking about the 5GB of free iCloud storage, which they are being told is almost full, when they have been paying for the 50GB Storage Plan. Hence why I asked if they at some time changed their Apple ID.
Hi there! I will attempt to assist you today! Please know I am not an Apple employee but just a community member. Please go to Settings>click your name> payments and shipping. Please verify your card is up to date... if your card it up to date, tab out of the payment settings.... then go to "subscriptions" or go under your iCloud button. If you do not see the extra storage in your iCloud... I recommend cancelling and subscribing to the 50GB of ICloud+ again. As for the money you have paid without receiving the storage.. I'm not sure if they will refund you the money you paid without the extra storage, but it is worth a try.
[Edited by Moderator]
Did you by chance change your Apple ID at some point. The storage is tied to an Apple ID, not the phone itself.
Moby9 wrote:
I am not expecting to see the extra storage I am just confused why apple are charging me for extra storage but are telling me the free 5 GB of storage are now full and I should buy more.!
And you never answered my question about whether you changed your Apple ID at some point?
I am not expecting to see the extra storage I am just confused why apple are charging me for extra storage but are telling me the free 5 GB of storage are now full and I should buy more.!
I have paid the 99 pence for 50 GB for a long time but have not received the extra storage, why not ?
