Unable to scan a document from my Scanner on MacBook Pro after Sequoia update

I've upgraded my operating system and now there is no way to scan a document from my scanner. The printer and scanner option in preferences only includes printer and no scanner. I've tried Image Capture than that. Also doesn't see the scanner. I have a canon printer scanner. Anyone know how to scan a document.? Related question, why in God's name do developers think they have to change something that's not broken.


[Re-Titled by Moderator]

MacBook Pro 14″, macOS 15.1

Posted on Nov 30, 2024 2:09 PM

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Posted on Dec 1, 2024 9:56 AM

I am sorry you are having scanner problems. If you will bear with me, I will offer some things to consider which may be useful. Whenever we install an operating system upgrade or some OS updates, printers and scanners will often stop working. Then a new OS compliant software must be installed for the scanner. What you can do is to thoroughly check the scanner vendor's web site for updated compliant software that works. If none is available, then you should ask when it will be released. Another alternative is to download and try the full featured scanner software from VueScan. You can try it for free. It will show a watermark until you purchase it. I bought it and can recommend it. I have no association with VueScan. Good luck.

VueScan Scanner Software for macOS Catalina, Windows 10, and Linux


3 replies
Question marked as Top-ranking reply

Dec 1, 2024 9:56 AM in response to marp

I am sorry you are having scanner problems. If you will bear with me, I will offer some things to consider which may be useful. Whenever we install an operating system upgrade or some OS updates, printers and scanners will often stop working. Then a new OS compliant software must be installed for the scanner. What you can do is to thoroughly check the scanner vendor's web site for updated compliant software that works. If none is available, then you should ask when it will be released. Another alternative is to download and try the full featured scanner software from VueScan. You can try it for free. It will show a watermark until you purchase it. I bought it and can recommend it. I have no association with VueScan. Good luck.

VueScan Scanner Software for macOS Catalina, Windows 10, and Linux


Dec 1, 2024 10:27 AM in response to marp

Scanner vendors are solely responsible for keeping their drivers current with the newly released versions of macOS. Apple provides these vendors with software development kits to enable this compatibility, but some vendors ultimately drop support of older scanners and associated driver support. Then the scanner doesn't work with the old drivers… The vendor drivers for Apple's Image Capture usually have the acronym ICA in the driver name and one can select the operating system version on the vendor's site to see if they have kept up with released drivers.


The mentioned VueScan Professional currently supports 7759 scanners, many without any vendor drivers. You can search for your specific scanner model on the VueScan site and determine whether it requires a vendor driver or can be used without any vendor driver.


I have owned VueScan Professional since 2010 and have never paid for any upgrade fee. I receive no benefit from the VueScan vendor for recommending their product here.

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Unable to scan a document from my Scanner on MacBook Pro after Sequoia update

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