After latest update on my iPhone 13 Pro Max the screen went green

I did the lastest ipdate on my iphone 13 pro max & then the screen webt green. I tried to do the forced reset but it did not work. I took it to an Apple Store & after they ran a diagnostic test I was told Apple would like it sent in but that i would have to pay for the repairs because it was out of warranty & i do mot have Apple Care. Does anyone have a siggestion on who to contact so that i can have Apple pay for this repair since it was caused by their update.




[Re-Titled by Moderator]

iPhone 13 Pro Max

Posted on Nov 30, 2024 3:25 PM

Reply
2 replies

Nov 30, 2024 7:14 PM in response to Kimsnags

It's not always the iOS update's fault!  Many things can cause phone problems.  If you tell people you think it's an iOS update, it might make it harder to fix or find a solution for the real issue.


Remember, the right question often leads to the solution!



iOS updates aim to enhance user experience, boost security, and fix bugs rather than disrupt core features. The majority of the issues after updates might stem from underlying, unmentioned factors. Updates won't typically alter personal data but may refine settings or features. Backup before major updates for safety. Review Apple's update details and backup advice for a smooth process.


Kindly consider checking your settings and addressing any device issues before attributing the issue to external factors. This could be a pure coincidence that the iOS update affected the iPhone functions.


Before initiating a standard iOS update, it's advisable to create a backup. Have you completed this step? If yes, proceed with the restoration from the backup.



See what each update does: About iOS 18 Updates, About iOS 17 Updates, About iOS 16 Updates, About iOS 15 Updates, About iOS 14 Updates, About iOS 13 Updates, About iOS 12 Updates, and so on...


Nov 30, 2024 7:30 PM in response to Kimsnags

Kimsnags Said:

"After latest update on my iPhone 13 Pro Max the screen went green: I did the lastest ipdate on my iphone 13 pro max & then the screen webt green. I tried to do the forced reset but it did not work. I took it to an Apple Store & after they ran a diagnostic test I was told Apple would like it sent in but that i would have to pay for the repairs because it was out of warranty & i do mot have Apple Care. Does anyone have a siggestion on who to contact so that i can have Apple pay for this repair since it was caused by their update."

-------


Fixing a Boot Loop:

Your iPhone can at times be stuck in a Boot Loop. This typically occurs when you go abuut installing an update, and it stalled while in the process. Go here to fix that: How to Fix an iPhone in a Boot Loop - User Tip

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

After latest update on my iPhone 13 Pro Max the screen went green

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.