iPhone Volume is not adjusting properly
my iPhone 13 volume is either too low or too high and is never responsive to when I click volume up or down. this is usually noted when listening to voice messages on imessages however on apps like tiktok etc the volume responds fine and is responsive to when I click volume up/down. I’ve tried to reset settings, and also adjust the volume whilst actually listening to the voice message however it just doesn’t work as it either blasts the Audio or it plays very quietly. what is wrong with my phone?
iPhone 13, iOS 18