How to get an invoice/receipt from in store purchase.

I recently purchased an ipad in store and my receipt never came to my apple ID / email address. I ave made several purchase before and never encountered any issues. I only have a gift receipt and i would like to have a proof of purchase of the ipad and associated Applecare

Posted on Nov 30, 2024 9:55 PM

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No Receipt provided for iPad purchase. I recently purchased an iPad from my local Apple store. The iPad was not in stock so the salesman went to a nearby computer and ordered one to be delivered three days later. I assumed he was asking that one be delivered from his area distribution canter, but learned that Apple considers this to be an "on line" order, which placed the purchase in a different category. My opinion was that I had made an in-store purchase, but Apple considered it as an "on line purchase." The salesman did not explain that to me. I was not given a receipt, and have never received an actual receipt at any time. I also purchased "Apple Care" for the iPad and in addition, I traded in my old iPad. When added to the initial purchase, there were now three transactions: Purchase of the iPad to be delivered. (No receipt.) Purchase of Apple Care, for which I was issued a receipt. Trade-in on my old iPad, for which I received a receipt.. Never at any time was I ever presented with a real receipt for the iPad I had purchased, even after I made several calls to Apple Support and made an actual trip to the Apple store I was told that I should save all the paperwork associated with the three transactions, and that together they formed my receipt. I am well familiar with what a true receipt looks like, and I still have no real receipt for the iPad. I do have the statement from my credit card company, which is the only proof showing the date and the amount I paid for the product. This is extremely strange.
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1 reply

rkaufmann87

Level 10

148,624 points

Nov 30, 2024 10:14 PM in response to Gianluca1

You are speaking to end users just like you. You need to go down to the store and request a receipt or give AppleCare a phone call. You got your receipt, chances are it went to your spam folder or look in the Trash.

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How to get an invoice/receipt from in store purchase.

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