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User profile for user: Wardhall3
Wardhall3 Author
User level: Level 1
4 points

iphone is disabled connect to iTunes cannot be resolved as it could not connect to device

My 94 year old mother-in-law has locked herself out of her iphone 5se (that she only uses when her broadband / phone line fails) and is displaying the 'disabled connect to iTunes' message.


I have connected the iphone to my Mac (running Sonoma 14.6.1) using an original cable.

I have pressed home / power together while the phone is connected so it reboots in recovery mode (and displays the "iPhone is disabled connect to iTunes" message)

Finder recognises the iphone and I have clicked Trust "X's iPhone" on the Mac resulting in the spinning symbol suggesting something is happening. Finder appears to be working (has not stopped responding)

I have waited for over an hour but the phone display does not change (to offer the opportunity to Trust the Mac) and the spinning symbol continues


Any suggestions?

Earlier iPhone models

Posted on Dec 2, 2024 4:36 AM

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1 reply
User profile for user: Wardhall3
Wardhall3 Author
User level: Level 1
4 points

Dec 2, 2024 8:57 AM in response to Wardhall3

Eventually resolved by continuing to keep the home key and power button pressed for a considerable time while it was attached to the Mac and battery was at 100%. Eventually the phone restarted with the 'connect to iTunes' message and picture of the cable. This time Finder found the phone and offered the option to update or restore. Updating did not work and once again the phone would not respond to the "Trust X's phone" prompt. I was however able to restore to factory settings

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iphone is disabled connect to iTunes cannot be resolved as it could not connect to device

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