You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I recently updated my phone. Ever since the update, all of my screen shots are black. I have restarted my phone several times and this has not helped. No matter what I screen shot, it is black.
[Re-Titled by Moderator]
iPhone 14 Pro Max, iOS 18
What was the solution? I cannot screenshot emails - they come in black. Other apps seem to work properly.
What was the solution? I cannot screenshot emails - they come in black. Other apps seem to work properly.
All my screenshots are appearing Black. Pls help!
I don’t like the black screenshots when I screenshot emails, etc!!! Can you remove this???
Remember, I did not ask for an explanation of a phone update. My phone did not have a problem until the update, hence, exactly why I mentioned this in the post. However, I took my phone to the apple store, and they CONFIRMED that the update altered some settings which caused this issue on my phone. Do not comment on peoples post and be rude without being helpful to their question, especially since you were wrong in your response.
Remember, have a great day!
I did the last iPhone update and every time I try to do a screen print my picture is black. Can anyone let me know how to fix this?
Hey. I’m sorry, I’m not sure what he did. He took my phone and fixed it. He said that a few people have been coming in today with the same issue. Sorry that isn’t helpful. I didn’t see what he changed. I would recommend taking your phone to an Apple Store or the carrier you use for service. They could help you fix it. Hope you get it fixed, it’s very annoying.
It's not always the iOS update's fault! Many things can cause phone problems. If you tell people you think it's an iOS update, it might make it harder to fix or find a solution for the real issue.
Remember, the right question often leads to the solution!
iOS updates aim to enhance user experience, boost security, and fix bugs rather than disrupt core features. The majority of the issues after updates might stem from underlying, unmentioned factors. Updates won't typically alter personal data but may refine settings or features. Backup before major updates for safety. Review Apple's update details and backup advice for a smooth process.
Kindly consider checking your settings and addressing any device issues before attributing the issue to external factors. This could be a pure coincidence that the iOS update affected the iPhone functions.
Before initiating a standard iOS update, it's advisable to create a backup. Have you completed this step? If yes, proceed with the restoration from the backup.
See what each update does: About iOS 18 Updates, About iOS 17 Updates, About iOS 16 Updates, About iOS 15 Updates, About iOS 14 Updates, About iOS 13 Updates, About iOS 12 Updates, and so on...
There are multiple issues at play. One is the safe filter Apple is applying to photos, including screen shots. New editing tools are allowing photos and other images to be edited in compromising ways. Other images may contain financial or personal information. As an example, there are screenshots I can’t do in Apple Wallet and various bank apps that I can’t.
Employers with managed devices may be able to restrict capabilities and push updates to those devices.
Some users in our company have reported a similar issue with the Native Mail app on iOS version 18.1.1, which is not managed.
Microsoft has released an updated version of the Intune SDK (details below). However, this update should not affect the Native Mail app.
"We recently released updated versions of the Intune App SDK and the Intune App Wrapping Tool. Included in these releases (v19.7.5+ for Xcode 15 and v20.2.0+ for Xcode 16) is the support for blocking screen capture, Genmojis and writing tools in response to new AI features in iOS/iPadOS 18.2.
How this will affect your organization:
For apps that have updated to the latest Intune App SDK or Intune App Wrapping Tool versions screen capture will be blocked if you have configured “Send Org data to other apps” to a value other than “All apps”. To allow screen capture for your iOS/iPadOS devices, configure the Managed apps app configuration policy setting “com.microsoft.intune.mam.screencapturecontrol" to Disabled."
I will contact Apple support to investigate further.
So I forwarded the email I was trying to screenshot, from my work email, to my personal Gmail account and I was able to successfully take a screenshot. It is clear that the new iOS update changed the security settings to support company email accounts. Good to know I can use Gmail as an alternative.
Yes! Me too. Icons changed for a couple of hours and now I can't screenshot. All are black. So frustrating.
Yes, there were two large security updates in the last iOS update. You employer may have pushed additional updates to your device.
Hello~ I would like to like to hear more on this from your perspective. Would make an interesting thread…
~Katana-San~
I have a solution. Just found this out. You have Profile Managements setup with your organization. Some of the iOS updates added a functionality to organization to block screenshots in certain settings. Per example for security reasons they block screenshots to the mail up to keep confidentiality. Hope this helps.
So what settings did they adjust to
fix? I have the same problem
Screenshots showing up black on my iPhone after latest update
