Can't log in to Ring App: iPhone 16 with iOS 18.1

Question

Can't log in to Ring App: iPhone 16 with iOS 18.1

I bought a new iPhone16 Pro and ever since then the app will not let me log into

my Ring account. It just goes to a blank page where I can't fill

anything in. I called the Ring service number and the tech did try to

help. The main thing I hear over and over again is to turn off VPN.

Well, *I do NOT have VPN!* I have tried deleting and reinstalling the

Ring app. I have tried signing on with Wi-Fi. Or, just with the cell

signal. I've tried using different browsers. Turning cookie blocking off.

I have restarted my phone numerous times. None of these things have worked.

The app still works on my old iPad with the older software version.

Is anyone else having trouble with logging in to the Ring app on a new iPhone or with iOS 18.1?

iPhone 16 Pro, iOS 18

Posted on Dec 2, 2024 1:59 PM

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Answer 1

Jan 11, 2025 2:01 PM in response to 2021iphone12mini

Have you tried logging on ring.com? It should allow you to set a pin. If not, call Ring support.

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Answer 2

Jan 19, 2025 11:53 AM in response to ARBeekeeper

Hello and thanks for your reply! I am able to log in to the website. I saw no option to set a pin. There is no point in a pin if the log-in page does not work on my phone. No box appears for my password.

As I wrote above, I did contact Ring support. Once I explained that I don't have VPN, he had no other ideas.

I have kept up with the iOS Ring app reviews on the App Store. I am not the only one having this issue after buying a new iPhone. After every Ring update and iOS update, I hope for a fix, ** there is none.

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Can't log in to Ring App: iPhone 16 with iOS 18.1

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