Why won't my new Apple Watch Series 5 turn on?

Brand New Apple Watch Series 5 ,44mm doesn't switch on & doesn't charge on original charger supplied with watch.

Have already tried to reset the watch, pressing digital crown and side button simultaneously, but restart is unsuccessful.

Unable to take this watch in to a local I-store

Please assist on how I can fix this myself


[Re-Titled by Moderator]

Posted on Dec 4, 2024 5:52 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 4, 2024 6:29 AM

Um… no. It is not ‘brand new’. That model was discontinued over 4 years ago.


Best case, it’s been sitting in a box on the shelf for at least 4 years, which means the battery is probably completely toast at this point from being left without a charge for so long.


Return it and get your money back.

2 replies
Question marked as Top-ranking reply

Dec 4, 2024 6:29 AM in response to MMLEN

Um… no. It is not ‘brand new’. That model was discontinued over 4 years ago.


Best case, it’s been sitting in a box on the shelf for at least 4 years, which means the battery is probably completely toast at this point from being left without a charge for so long.


Return it and get your money back.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why won't my new Apple Watch Series 5 turn on?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.